Customer Service Representative

About Company:

Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization.

While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1800+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.

For more about Group Bayport, please visit

Website:

LinkedIn:

Location: Ahmedabad/Gururgam

Job Purpose

To act as the primary liaison between the Production and Customer Experience (CE) teams, ensuring seamless communication, faster issue resolution, and proactive customer updates for production-related enquiries.

The Executive in the Customer Communications department will be responsible for assisting in the development and implementation of communication strategies to enhance customer engagement and satisfaction.

Roles and Responsibilities:

• Assist in creating and delivering customer communications materials.
• Manage customer inquiries and feedback through various channels.
• Collaborate with cross-functional teams to ensure consistent messaging.
• Analyze customer data to identify trends and opportunities for improvement.

Qualifications:

• Bachelor's degree in communications, Marketing, or related field.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Proficiency in Microsoft Office suite.