Client Services & eCommerce Client Advisor, the Americas
Overview : The Client Services & eCommerce Client Advisor, the Americas is the revolving door to our customer service and client needs. They support our region’s online boutique by driving sales, reviewing orders, providing the highest-level of customer service via phone, email, and live chat. This position includes call support for our retail boutiques in the Call Center. The Client Advisor is expected to implement client relationship directives and up-sell product, while ensuring all client correspondences are thoroughly handled. They will be customer focused individual with an ability to work in a fast-paced environment while providing the best customer experience and supporting sales budgets.
The CSE Advisor, the Americas reports into the Client Services & eCommerce Manager, the Americas.
Responsibilities:
Skills and Requirements:
Our Business and our Values:
Christian Louboutin, founded in 1991 in Paris, is a leading global luxury brand for shoes and leather goods for both women and men. Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.
Our people are at the heart of our brand.
We celebrate individuality and empower our team members to have responsibility, autonomy and creativity within their roles. Our colleagues share the same passion and dedication to our Brand and its continued success.
We live by our values :
We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We feel happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We find inspiration in our work – we envision the future with confidence, creativity and freedom.”
The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our above core values. So, if you also share this mindset, these values, and you dream of coloring your soles red as part of the Louboutin adventure, please join us!
In accordance with the New York City Commission on Human Rights and in compliance with the Salary Transparency Law (just in NYC), Christian Louboutin envisions the general compensation range for this position to be $35,000-$40,000 per YEAR. *This range is NOT inclusive of other forms of compensation or benefits such as commissions, overtime, discretionary bonus, health insurance, retirement savings or paid leaves of absence. Such details will be further communicated during the interview process and/or at the time of an official offer of employment.
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Emily McCarthy