Who are we
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
Were training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers engineers designers and more who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London New York City San Francisco Montreal Paris Berlin and Seoul. Join us!
Were seeking an exceptional Customer Success Manager with deep expertise in the UAE private sector enterprise landscape to lead our most strategic accounts across these dynamic markets. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of private sector organizations in Saudi Arabia and the United Arab Emirates.
Own the success adoption and growth of Coheres UAE private sector customers ensuring they realize maximum value from our AI solutions.
Build deep trusted relationships with senior enterprise stakeholders including CXOs VPs Directors and digital transformation leads.
Develop comprehensive success plans tailored to each organizations mission digital strategy budget cycles and unique constraints.
Serve as the primary point of contact and executive sponsor for your accounts managing escalations and ensuring customer satisfaction.
Define and track success metrics aligned with private sector priorities: ROI revenue growth operational efficiency cost savings and innovation outcomes.
Guide customers through the full lifecycle of AI adoptionfrom use case identification and pilot design through production deployment and scaling.
Lead secure AI implementation projects in complex enterprise environments including sensitive systems and on-premises deployments.
Navigate the unique challenges of UAE private sector AI adoption: legacy system integration data sensitivity regulatory compliance (UAE Labour Law Saudi business regulations) and cultural considerations.
Create and execute change management strategies to drive user adoption and value realization across diverse enterprise workforces.
Conduct regular executive business reviews with senior stakeholders demonstrating ROI impact and strategic value.
Drive contract renewals and account growth by consistently delivering value and building trusted relationships.
Serve as the voice of UAE private sector customers within Cohere advocating for features and capabilities that address regional enterprise needs.
Provide strategic feedback to Product and Engineering teams on requirements related to security explainability Arabic language support and ethical AI.
Contribute to the development of UAE-specific enterprise offerings implementation playbooks documentation and best practices.
Share customer insights to inform Coheres regional go-to-market strategy and positioning.
Represent Cohere at regional business forums industry events and enterprise roundtables.
8 years of experience in customer success account management strategic consulting or technology delivery roles within enterprise or private sector contexts.
At least 3-5 years working directly with UAE enterprises across industries such as finance healthcare logistics or technology.
Proven track record of managing complex strategic accounts with multiple stakeholders long sales cycles and multi-year implementation timelines.
Experience leading AI/ML cloud or enterprise software implementations in secure or highly regulated environments.
Experience developing and executing customer success strategies QBRs and executive engagement programs.
Deep understanding of how UAE enterprises evaluate procure and govern technology solutions.
Fluent Arabic and English language proficiencyessential for working across regional markets.
Strong knowledge of regional business culture including relationship-building practices and hierarchical decision-making processes.
Understanding of the UAE business environment: free zones mainland companies and multinational operations.
Knowledge of relevant regulations: UAE Labour Law (Federal Decree Law No. 33 of 2021) Saudi business regulations and data protection frameworks.
Familiarity with national initiatives: Saudi Vision 2030 UAE Digital Transformation Strategy and Smart Dubai.
Experience with regional cloud strategies and security frameworks.
3 years specifically managing GenAI LLM or conversational AI implementations.
Experience with UAE enterprise digital transformation initiatives.
Direct experience with regional defense financial services or healthcare sectors.
Background in management consulting systems integration or digital transformation consulting for regional clients.
A weekly lunch stipend of $75/75 or equivalent in your local currency for lunch.
Full health and dental benefits including a separate budget for mental health.
RRSP matching 401K Pension Scheme.
100% Parental Leave top-up for up to 6 months for either parent.
Annual enrichment benefits:
Arts & culture fitness/wellness quality time and a workspace improvement credit.
Education & learning stipend for conferences courses and coaching.
6 weeks of paid vacation (30 working days!)
Budget for traveling to other offices if you are remote plus an annual company offsite.
Cohere is remote-friendly but we also have offices in Toronto London New York City San Francisco Montreal Paris Berlin and Seoul with more opening soon.
For those in the office: a daily lunch program plenty of snacks and regular community and social events.
For those not near an office: a co-working benefit so you can work alongside others in your city.
Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesnt line up exactly with your experience we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process please submit an Accommodations Request Form and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates but it doesnt limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g. CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only with all communications from Cohere employees coming from an @ or @ email alias. If jobs are viewed on other sites then please verify these through our official careers page.
Required Experience:
IC
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