About The Role
Our Client is looking for a commercially driven
Location: Doha, Qatar
Employment Type: Full-Time
Experience: 4–6 Years
About The Role
Our Client is looking for a commercially driven Customer Success Manager to own client revenue growth, product adoption, retention, and account success across enterprise accounts in Qatar and select GCC markets , including Saudi Arabia, Oman, Bahrain, and Kuwait.
This is a senior individual contributor role focused on managing strategic enterprise relationships, driving account expansion, and delivering measurable commercial outcomes. The ideal candidate will combine strong Customer Success expertise with a proven ability to manage revenue targets, identify growth opportunities, and engage effectively with executive-level stakeholders.
Key Responsibilities
Regional Commercial Growth & Revenue
- Drive end-to-end client revenue growth across Qatar, Saudi Arabia, Oman, Bahrain, and Kuwait.
- Own and consistently deliver against revenue, retention, and account growth targets.
- Identify, negotiate, and close cross-sell and upsell opportunities within existing accounts.
- Develop account growth strategies aligned with client business objectives.
Redemption & Product Adoption
- Develop a strong understanding of redemption categories, including travel, digital gift cards, experiences, and merchandise.
- Monitor and drive redemption volumes and overall platform adoption.
- Collaborate with client and internal Growth teams to tailor offerings to GCC consumer preferences.
- Identify opportunities to improve engagement, usage, and customer value.
Strategic Account Management
- Own the post-sale lifecycle for large enterprise, banking, and government-linked clients.
- Develop and execute structured customer success and account plans.
- Ensure smooth client onboarding and ongoing adoption.
- Conduct regular Quarterly Business Reviews (QBRs) with key stakeholders.
- Proactively identify and mitigate retention and account risks.
- Build long‑term relationships with senior and executive‑level client stakeholders.
Stakeholder Management & Regional Expertise
- Navigate regional procurement processes, governance requirements, and business practices across GCC markets.
- Build trusted relationships with clients and stakeholders across Qatar, Saudi Arabia, Oman, Bahrain, and Kuwait.
- Understand local business culture and relationship‑driven decision‑making processes.
Cross-Functional Collaboration
- Partner with Product, Growth, Operations, Support, and other internal teams to resolve client issues.
- Provide actionable client feedback to influence product and roadmap improvements.
- Coordinate resolution of complex integration, operational, and service‑related issues.
- Ensure client requirements are effectively communicated and addressed internally.
Required Qualifications & Experience
- 4–6 years of experience in Customer Success, Account Management, Key Account Management, or a similar customer‑facing commercial role.
- Proven track record of managing revenue, retention, and account growth targets.
- Experience managing complex enterprise accounts across Qatar and/or GCC markets, including KSA, Oman, Bahrain, or Kuwait.
- Strong understanding of enterprise procurement cycles and commercial practices in the Gulf region.
- Demonstrated ability to identify and close cross‑sell and upsell opportunities.
- Strong commercial acumen with an outcome‑oriented approach to Customer Success.
- Experience managing senior and executive‑level stakeholders.
- Strong communication, presentation, negotiation, and relationship‑management skills.
- Ability to translate product capabilities into clear business value and ROI for enterprise and C‑level stakeholders.
- Fluency in English with strong professional communication skills.
- Arabic proficiency is preferred.
- Must be based in Doha, Qatar, with a valid QID / transferable work residency.
Nice to Have
- Experience in loyalty programs, customer engagement platforms, fintech, or B2B SaaS.
- Experience working with Tier‑1 banks, telecom operators, large conglomerates, or government‑linked organizations.
- Experience managing enterprise accounts across Qatar, Saudi Arabia, Oman, or other GCC markets.
- Exposure to digital rewards, employee engagement, loyalty, or consumer rewards ecosystems.
Skills
enterprise sales,revenue growth,customer retention,account management,customer success,upselling,cross-selling
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