Client Success Manager
Company:
Storefox.ai
Team:
Deployment & Client Success
Location:
remote (travel to client stores frequently)
Type:
Full-time
Reports to:
Founders directly
About Storefox Storefox is the conversation layer for restaurant chains.
Every day, thousands of conversations happen at the counter between crew and guest. What got recommended. What got skipped. Where the queue broke. Which guest walked away unhappy. Today all of it disappears the moment it happens, and operators are left running their chains on lagging indicators: POS reports, mystery shopper visits, and gut feel.
Storefox captures those counter interactions, analyses them, and turns them into something an operator can act on the same week: upsell compliance by store, service standard adherence, recurring guest complaints, and auto-generated tickets routed to the right manager.
We are live across 360+ stores with some of the most recognised restaurant, cafe and QSR brands in the market, and we are backed by Antler and Relentless VC. We are now scaling both the account base and the US market.
About the role This is not a ticket-queue job. Client Success at Storefox is the function that decides whether a pilot becomes a chain-wide rollout.
You will own a portfolio of restaurant brands from the moment they go live through renewal and expansion. Your job is to make sure the insight Storefox produces actually changes what happens on the floor, and to make sure the operator can see that it did. That means living inside the data, sitting with Ops and Training leaders, walking stores, and being the person the client calls first.
You will also be the loudest voice of the customer inside the company. What you hear in a store visit should show up in the product roadmap.
What you will do
Own the account relationship
Run a book of enterprise and mid-market restaurant accounts from onboarding to renewal
Build relationships across the client org: Ops Heads, Training, CX, Area and Store Managers
Be accountable for retention, adoption and account expansion targets
Drive adoption and outcomes
Turn dashboard data into a clear narrative: what changed, what did not, what to do next
Run weekly and monthly business reviews with client leadership
Set measurable success criteria with each account and report against them
Identify at-risk accounts early and build the recovery plan yourself
Deploy and enable
Partner with the deployment team on new store rollouts and hardware installs
Train client teams at HQ, regional and store level
Build the enablement material that makes each rollout faster than the last
Grow the account
Spot expansion opportunities: new stores, new brands within a group, new modules
Work with the founders on pricing, renewals and commercial conversations
Turn happy operators into references, case studies and introductions
Feed the product
Log and prioritise client feedback with clear reasoning, not just a wishlist
Work with product and engineering on what to build next
Test new features with your accounts before they ship broadly
Your first 90 days
Days 1 to 30:
Learn the product end to end. Visit stores. Shadow live accounts and sit in on client reviews. Understand how the analysis is produced and where it can go wrong.
Days 31 to 60:
Take ownership of your first accounts. Run your first monthly review independently. Ship one improvement to how we report to clients.
Days 61 to 90:
Own your full book. Have a documented success plan per account, a clear renewal picture, and at least one expansion conversation in motion.
Who you are
Required
3+ years in client success, account management, key accounts or restaurant operations
Experience owning commercial outcomes: retention, renewal or growth targets
Strong with data. You can read a dashboard, find the story in it, and defend your conclusion
Excellent written and verbal communication. You can present to a COO and to a store manager on the same day
Willing to spend real time in stores. This is not a role you run from Slack
Comfortable in an early-stage environment where the playbook is being written as you use it
Strong advantage
Background in QSR, cafe, casual dining or retail operations
Experience deploying software to frontline, non-technical teams across many locations
Exposure to multi-unit or franchise structures
Working knowledge of spreadsheets, BI tools or SQL
How we work
Bias to action over process
Direct communication and no politics
Ownership without hand-holding
What we offer
Real ownership of a function, not a seat inside one
Direct access to the founders and a short line to decisions
A front-row view of how the best restaurant operators actually run
Competitive compensation, equity, and the scope to grow into a leadership role as the team scales