At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
Job Function:
Sales EnablementJob Sub Function:
Customer Success ManagementJob Category:
Business Enablement/SupportAll Job Posting Locations:
Dubai United Arab EmiratesJob Description:
Role Title : Customer Success Representative
Role Type: Full-Time
Location: Dubai UAE
Key Responsibilities:
Attend surgeries and provide on-site guidance to surgeons and OR staff on the proper use of Johnson & Johnson Surgery portfolio
Ensure the safe and effective application of the latest technologies introduced to the Key account.
Troubleshoot product-related issues and ensure adherence to best surgical practices.
Conduct workshops in-service trainings and clinical education sessions for surgical and nursing teams.
Support hospital staff competency development for new and existing wound closure technologies.
Participate in professional conferences product launches and training programs.
Work closely with the sales and marketing teams to identify customer needs and provide clinical support during evaluations and conversions.
Assist in the introduction of new technologies and support post-launch clinical follow-up.
Develop and maintain strong long-term relationships with key surgeons nurses and hospital administrators.
Uphold Johnson & Johnsons Credo values and comply with all internal policies and local regulations.
Maintain high standards of professionalism and ethical conduct in all interactions.
Requirements:
Minimum Bachelors degree in Health Care/Medical Technology/Customer Behavior or similar.
A recent graduate with internship experience.
Professional written and spoken fluency in Arabic & English is essential.
Professional written and spoken fluency in Spanish is a plus.
Knowledge of surgical procedures wound management and sterile technique.
Ability to engage confidently with surgeons and/or staff in high-pressure environments.
Strong teamwork problem-solving and organizational skills.
Required Skills:
Preferred Skills:
Accountability Analytical Reasoning Customer Acquisition Strategy Customer Centricity Customer Effort Score Customer Intelligence Customer Journey Mapping Customer Knowledge Customer Retentions Customer Success Management (CSM) Data Reporting Data Savvy Process Oriented Sales Enablement Sales Support Service Excellence VersatilityRequired Experience:
Unclear Seniority
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.
Kanadevia Inova
Encore Global
SGS