Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtimes software is used today in over locations across 100 countries by the worlds top restaurant and foodservice operators. Customers including Chipotle Culvers Dominos Dunkin Five Guys and P.F. Changs rely on our top-ranked platform which now includes Zenput to manage inventory staff scheduling learning and development food safety operational tasks and audits.
Our customers have complex operations distributed across time zones and geographies often trying to manage them all on paper and in spreadsheets. We have created a suite of back-of-house platforms serving as the source of truth for work happening across the organization which chain operators use to align everyone from headquarters to the field to the stores. Our end goal is to improve the way work gets done in the field to ensure that every location operates like your best location.
We are a group of cooperative fun and caring contributors who like to laugh and provide each other with the support tools and know-how to succeed with our customers and our team. While we each work with our own group of customers we collaborate strategize and help wherever needed.
Crunchtime is growing rapidly in the Middle East so we are looking for a dynamic candidate to serve as a full life cycle customer success manager. The ideal candidate will have a demonstrated ability to assist in and project manage customers through implementation and grow with them as their customer success manager as well as manage a book of existing customers. This role will serve as the representative for all of Customer Experience in the region working closely with our Sales team in pre-sales scoping and explaining the value of our Customer Experience team as a whole. We are looking for someone with a start-up mentality to help launch Crunchtime in a new region and build the foundation for our companys and your success in the Middle East.
This CSM role will manage our customers across all platforms and is expected to be available at hours suitable to customers in the Middle East.
What youll do as a Customer Success Manager
Equal Employment Opportunity Statement
At Crunchtime we are an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you dont meet all the qualifications because we believe unique experiences and perspectives make us a stronger team.
Required Experience:
Manager
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