Customer Support Standar

About the Role

Alfa Laval India is looking for an experienced Customer Support Specialist Standard Orders to join the Supply Chain amp Logistics as a part of Customer Excellence team supporting customers across the Middle East region. The role will be responsible for managing complex international sales and service orders throughout the Order-to-Invoice cycle ensuring timely execution accurate documentation and effective coordination with customers suppliers and internal stakeholders

Key Responsibilities

Manage export orders throughout the complete Order-to-Invoice supply chain and logistics cycle Handle complex sales and service orders for international customers Coordinate with customers suppliers logistics partners and cross-functional teams to ensure smooth order execution Support sales and service order management including order entry fulfilment tracking invoicing and order closure Ensure compliance with applicable Incoterms international payment terms and export documentation requirements Manage and understand payment terms such as Letters of Credit Cash Against Documents and other structured or mixed payment arrangements Handle processes related to Drop Shipments Goods Receipt Notes GRNs Credit Notes Debit Notes and related commercial documentation Work effectively with large datasets and prepare meaningful reports and analyses Identify opportunities for process improvement standardisation and operational efficiency

Preferred Qualifications

BE B Tech A Bachelor s degree The ideal candidate will have minimum 3-6 years of experience in a similar role or in industrial equipment manufacturing company Experience in process improvement or operational excellence initiatives Certification or practical experience in Six Sigma will be an added advantage 3 6 years of relevant experience in customer support, order management, supply chain, or logistics ability to manage a high volume of orders and email correspondence efficiently, while maintaining accuracy, responsiveness, and timely execution.Experience in managing sea freight, air freight, and courier shipments, with a strong understanding of the associated shipping, export, and customs understanding of sales and service order management processes.Experience working with ERP systems such as SAP or Oracle. Experience with I Scala will be an added advantage.Good knowledge of Incoterms, international payment terms, and export-related processes.Advanced proficiency in Microsoft Excel, with experience in Power BI and other Microsoft tools.Strong analytical, problem-solving, organisational, and coordination skills.Excellent written and verbal communication skills, with the ability to work effectively with international customers and multicultural teams.

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