Customer Support Specialist
Location: Ashburn, VA (5 days onsite per week)
Pay: $65-70/hr
US Citizens/GC Holders Only; No Visa Sponsorship
No c2c/3rd Parties
Must be local; No relocation
Responsibilities:
- Perform rack-and-stack, maintenance, cable management, and decommissioning of server, storage, and network infrastructure.
- Deliver Tier 1/2 hardware and software support, diagnose system faults using standard procedures, and coordinate RMA or vendor repairs.
- Support hardware refreshes, capacity expansions, and after-hours maintenance in mission-critical colocation environments.
- Maintain accurate asset inventories (DCIM), write root-cause analyses, update knowledge bases, and log issues in ticketing systems (e.g., ServiceNow).
- Adhere strictly to data center safety, security, power, and environmental standards.
Qualifications:
- Hands-on experience with rack-and-stack, power distribution, cooling, KVM, and cabling standards.
- Deep knowledge of enterprise servers, storage, switches, routers, VLANs, and patch panels.
- Familiarity with incident/change management workflows, asset tracking, and DCIM/ticketing platforms.
- Ability to read rack elevations, network diagrams, and technical documentation.
- Strong analytical and communication skills; ability to prioritize tasks independently and participate in scheduled on-call rotations.
- Effective communication with cross-functional IT teams.
- Ability to work independently with minimal supervision during onsite shifts.
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