Customer Support Intern – 6-Month Internship Location: Pune Work Setup: Work From Office for Day Shifts | Work From Home for Night Shift Duration: 6 Months About Amber Amber is a long-term accommodation booking platform for students. We help 80M students worldwide find and book student housing near their universities without the hassle of negotiation, cumbersome paperwork, or complicated payment processes. If you're passionate about helping people, solving problems, and working in a fast-paced environment, join us in building the future of student housing. Role Overview We are looking for enthusiastic and customer-focused interns to join our Customer Support team in Pune. This opportunity is specifically suited for candidates who are genuinely interested in building experience in Customer Support, Customer Experience, or Customer Operations and enjoy interacting with and assisting customers. You will be communicating with customers regularly across calls, chats, and emails , understanding their concerns and helping them reach the right resolution. Strong English communication and comfort with customer conversations are therefore essential for this role. This is a Pune-based internship with mandatory Work From Office requirements for day shifts. Candidates must be willing to work assigned shifts based on business requirements and should not have constraints around shift timings. Key Responsibilities Handle customer queries across calls, chats, and emails in a clear, professional, and timely manner Listen to and understand customer concerns, ask relevant questions, and provide appropriate resolutions Manage a high volume of customer interactions while maintaining communication and service quality Build strong knowledge of Amber's products, processes, and customer support workflows Take ownership of customer issues and coordinate with relevant internal teams when required Follow up on open issues and support timely ticket resolution Maintain defined turnaround times and service-level agreements (SLAs) Deliver a positive customer experience and contribute towards customer satisfaction goals Accurately document customer conversations, actions taken, and resolutions Adapt to changing customer requirements and business priorities in a fast-paced environment What We're Looking For Strong verbal and written communication skills in English – mandatory Genuine interest in Customer Support, Customer Experience, or Customer Operations Comfortable speaking with customers regularly over calls, in addition to handling chats and emails Ability to communicate thoughts clearly, confidently, and professionally Strong listening and problem-solving skills Customer-first approach with patience, empathy, and professionalism Willingness to learn, take feedback, and improve continuously Ability to multitask and work effectively in a high-volume environment Comfortable taking ownership of customer queries through resolution Must be based in Pune or willing to relocate to Pune for the internship Comfortable working in any assigned rotational shift Willing and able to commit to the complete 6-month internship Freshers and students from different educational backgrounds are welcome to apply, provided they have a clear interest in customer-facing work and want to gain hands-on experience in Customer Support . Shift Requirements – Mandatory Candidates will be assigned shifts depending on business requirements and must be comfortable working across the applicable shift structure. Day Shifts – Work From Office, Pune 10:00 AM – 7:00 PM 12:00 PM – 9:00 PM Night Shift – Work From Home 5:00 PM – 2:00 AM Please Note Shift allocation will be determined based on business requirements. Candidates cannot select or permanently opt for a particular shift. Applicants should be comfortable working any assigned shift during the internship. Day shifts require candidates to work from the Pune office. Internship Details Duration: 6 Months Location: Pune Day Shifts: Work From Office Night Shift: Work From Home Hands-on exposure to customer support and customer operations in a fast-paced startup environment Why Join Amber? Gain hands-on experience managing real customer interactions Develop practical communication, problem-solving, and customer management skills Learn customer operations in a fast-paced, global business Take ownership and responsibility from an early stage Work in a collaborative and high-energy environment Please apply only if you are genuinely interested in Customer Support and are comfortable with regular customer interactions across calls, chats, and emails, the 6-month internship commitment, and the shift requirements mentioned above.