Customer Support Executive

Role Description

This is a full-time, on-site Customer Support Executive role based in Dubai. The Customer Support Executive will handle customer inquiries across various channels, provide timely and accurate information about products and services, and ensure high levels of customer satisfaction. Daily responsibilities include resolving issues related to orders, deliveries, and technical aspects of label products, coordinating with internal teams such as sales, production, and logistics, and documenting all interactions in the customer support system. The role also involves offering online support when needed, escalating complex technical or service-related problems, and following up to ensure resolutions meet customer expectations. The Customer Support Executive will contribute to continuous improvement by identifying recurring concerns and sharing feedback to enhance processes and customer experience.

Qualifications

• Candidates should possess strong Customer Support and Customer Service skills, focusing on clear communication and professional handling of inquiries.
• Candidates should possess skills in Customer Satisfaction, including managing expectations, handling complaints, and maintaining positive client relationships.
• Candidates should possess Online Support experience, with the ability to use email, chat, and CRM tools effectively.
• Candidates should possess Technical Support capabilities, including understanding product specifications and troubleshooting basic technical issues.
• Relevant skills such as problem-solving, time management, and attention to detail are highly beneficial.
• Previous experience in a customer-facing role, preferably in manufacturing, packaging, or related industries, is an advantage.
• Proficiency in English; additional regional languages are a plus.
• Diploma or bachelor’s degree in Business, Communications, or a related field is preferred.

If you have any questions or need more information about the position or application process, please feel free to contact us.

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