Ziina is seeking a CX Specialist — Operations Automation to lead Level 2/3 CX automation initiatives. You will audit AI-driven conversations, identify failure patterns, and transform them into scalable automation across integrations, guidance, and escalation.
You will own a prioritized automation backlog, scope data connectors, and design AI-driven actions for repetitive tasks. Collaboration with Product, Eng, Compliance, and Knowledge & VoC is essential to deliver measurable improvements.
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Kanadevia Inova
MindBase Education