Justlife is seeking a senior CX leader to own the escalation queue, drive root-cause analysis, and improve CSAT across ED and CRT. You will govern daily performance of BPO partners, coach teams, and decide complex cases involving compensation and liability.
Expect hands-on leadership during peak periods with clear, data-driven decisions that align with company goals. You will influence cross-functional outcomes by tracing drivers, fixing upstream processes, and delivering measurable improvements
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