Ziina is a fast-growing UAE-based fintech redefining how people pay and get paid. We are expanding our customer experience operations across markets, including a partner site in Jordan, and seek a CX Specialist to elevate performance of our outsourced support team.
Based in Dubai with occasional travel to partner sites, you will translate CX strategy into actionable plans, monitor KPIs, and coach the team to consistently meet service levels while improving processes and knowledge bases.
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