D365 Functional Consultant

Qualifications

• 4-7 years of experience in software testing, with a focus on Dynamics 365 Customer Service.
• Expertise in CTI testing, contact center solutions, and omnichannel capabilities.
• Proficiency in Azure DevOps or JIRA for test management.
• Strong knowledge of API testing and SQL for data validation.
• Experience with telephony platforms like Genesys, NICE CXone, Five9, and Avaya.
• Ability to design and execute test scenarios for inbound call routing and outbound dialing.
• Understanding of IVR navigation and call transfer processes.
• Familiarity with call recording validation and case creation validation.
• Excellent communication and collaboration skills for effective team work.
• Analytical mindset with a problem-solving approach to testing and integration challenges.

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