The primary responsibilities of the Data Center Engineer:
Functional Responsibilities
Coordinate and maintain the MEEZA Data Center Facilities Monitoring and Management Systems and report on the status and performance of various systems.
Fault handling and escalation; identifying and responding to faults on MEEZA’s data center facilities liaising with internal technical teams and 3rd party vendors, handling escalation through to resolution.
Performing periodic audits of data center equipment and systems to ensure they are functioning as intended.
Facilities maintenance: monitoring and management of DC infrastructure systems such as building fabric, cooling, power, security, safety and cleaning.
Facilitating the IT rack installation by providing required power, cooling security and networking systems and components.
Maintenance of technical documentation for processes and procedures used throughout normal operations.
Supervising the subcontractors and internal technical team to perform the preventive maintenance of the systems based on the Approved Planned Preventive Maintenance (PPM) schedule.
Coordinate CAFM service and ensure all the activities are correctly mapped in the system.
Troubleshoot issues that arise within the data center environment, including power, cooling, security and network problems.
Implement changes to the data center environment as directed by senior technical staff or management.
Monitor data center infrastructure and elevate issues to senior technical staff or management as necessary.
Provide service cover for the data center resources.
Install, move, and de-commission hardware as necessary.
Ensure compliance with all risk, safety, and security protocols related to data center operations. Implementation and self-compliance to the approved EHS standards of the DC facilities.
Preparation and collation of customer reports and subsequent presentation of the same to management as necessary.
Provide technical support to other members of the data center team and work collaboratively to ensure the smooth operation of the data center environment.
Knowledge, Skills & Experience
Academic & Professional Qualifications:
Bachelor’s degree in mechanical, Electrical Facility Management, or equivalent.
Accreditation or certification (ATD, AOS, CDCMP, CDCE) by a related governing body (e.g., Uptime Institute, Cnet, EPI, etc.) is preferred.
Experience:
Minimum 4 years and above of working experience in Data Centers or mission-critical facilities.
Skills and Requirements:
Knowledge of data center infrastructure which includes civil, mechanical, security systems, networking etc.
Familiarity with networking protocols, server hardware, and virtualization technologies is preferable.
Experience in troubleshooting and maintaining server and network infrastructure is preferable.
Experience with data center technical evaluations, SOP and EOP documents, and both planned preventative maintenance as well as corrective maintenance.
Excellent verbal and written communication skills (English is essential, Arabic is an advantage), organizational skills, and the ability to multi-task in a fast-paced environment.
Capability to read, understand and review technical drawings
A problem solver, ability to act decisively, and show sound judgement.
Working knowledge of MS office (Excel, Word, Outlook, PowerPoint)