Description
Brief Description
Responsible for effective delivery of hands-on technical support and installations. This will include server hardware and network break-fix tasks structured cabling installation rack deployments and decommissioning activities site planning problem escalation and performing installations in an Oracle Cloud Infrastructure (OCI) datacenter. Prioritize ticketing queues resolving incidents and escalations and to clear blocking issues to enable continued delivery of hands-on technician activities in accordance with internal polices and service level agreements. Provide 24x7 site coverage for Oracle OCI datacenter sites.
About the candidate
Bachelor of Science degree in Computer Science Information Systems OR equivalent work experience
Hands on experience in IT Infrastructure support server and network maintenance and structured cabling in a large-scale mission critical environment
Hands on experience and adequate understanding of data center infrastructure and facility operations
The position involves on-call which means you should have a driving license and be able to reach Data Center site within 60 mins
This position requires working in cramped spaces or elevated locations
Ability to speak confidently and to communicate clearly in a virtual environment
Strong adherence to processes and procedure and be a Process Champion
Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
Experience providing client-facing direct customer support and service
Ability to work productively in remote cross-functional teams resourcefully and independently as an individual
Highly service-oriented reliable responsible and self-motivated
Required experience
Hands on experience in server and network hardware installation break-fix and troubleshooting
Hands on experience in structured cabling troubleshooting methodologies and diagnostic procedures
Hands on experience with new rack deployments and rack decommissioning activities
Adequate knowledge of data center infrastructure facility operations including mechanical and electrical
Adequate knowledge of airflow management (hot aisle cold aisle containment etc.)
Experience with commissioning new whitespace data center expansion projects and build out activities
Experience with data center and facility operations involving critical incidents and preventive maintenance
Linux Operating System working knowledge proficiency in command line tools
Experience in handling large inventory and implement quality control
Networking fundamentals
Act as Hardware support expert liaison to other technical & non-technical teams (e.g. networking compute compliance business operations)
Understand internal customer problem and provide hands on technical solution in timely manner
Participate in the installation monitoring maintenance support and optimization of all production server and network hardware
System board level repair and fault diagnosis within SLAs
Structured cabling installation is a significant part of this position
Planning and commissioning new whitespaces and rack positions
Rack receiving installation and decommissioning activities
Performing monthly quarterly and annual compliance audits
Adherence to Oracle site-specific and customer-specific physical security policies (access control escort procedures asset handling)
Adherence to defined health & safety processes
Working as part of a multi-disciplinary team and be a team player
Working at customer locations is required
Keep up with the latest technologies and apply them appropriately
Required skills:
IT infrastructure Hands on Hardware Technical Support Hands on Network hardware support Structured cabling Data Center Infrastructure and Operations Troubleshooting Inventory Management Compliance Customer Service Good Communication Skills
Career Level - IC3
Required Experience:
IC
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