- Achieve and exceed department sales targets, KPIs, and profitability goals
- Monitor daily, weekly, and monthly sales performance and implement action plans
- Analyze business trends, client data, and product performance to optimize results
- Maximize opportunities through effective floor management and product placement
Client Experience & Clienteling
- Deliver an exceptional, personalized luxury shopping experience at all times
- Build and maintain long-term relationships with VIP and high-net-worth clients
- Drive strong clienteling practices, CRM usage, and after-sales follow-up
- Act as a role model on the sales floor, demonstrating luxury service excellence
- Lead, coach, and motivate the department team to achieve high performance
- Conduct regular feedback sessions, performance reviews, and development plans
- Support recruitment, onboarding, and continuous training of team members
- Ensure team engagement, strong morale, and adherence to brand values
Operations & Visual Standards
- Ensure impeccable visual merchandising and product presentation in line with brand guidelines
- Oversee stock management, replenishment, and inventory accuracy
- Ensure compliance with company policies, procedures, and loss prevention standards
- Coordinate staff schedules to ensure optimal coverage during peak trading hours
Brand Representation & Collaboration
- Act as a brand ambassador, upholding the luxury image and values of the brand
- Work closely with Store Management and Head Office teams to support store objectives
- Ensure compliance with local labor laws, health & safety regulations, and mall requirements
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