Efficiently assists the boutique manager to develop and optimize the boutique performance and profitability through:
1. Business Development 2. Team motivation 4. ClientelingActs as an Ambassador of the Maison inside and outside the boutique: naturally embodies the BVLGARI credo.
Takes operations decisions independently without the presence of the store manager.
Job responsabilities 1. BUSINESS DEVELOPMENT – grow the business - Drives own sales target - Proactive sales inside and outside the boutique - Have knowledge / curiosity of the market and the competition - Supports in identifying stock opportunities, trends and elaborate action plan - Supports as per the store manager request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions 2. TEAM - motivate and reinforce engagement - Under the supervision of the store manager : - Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising) - Overcomes team complaints, objections and requests (Discounts, products) in a confident and positive way - Follow-ups and monitors teams KPIs (CRM, sales, daily KPIs) - Plans ahead daily huddles - Identifies team training needs - Is responsible for the induction plan with the support of training and HR departments and accompany (on the floor as a buddy) the new joiners or assign a buddy if needed 3. OPERATIONS - ensure store embodies the brand guidelines and runs smoothly - Prepares the rota and manages the annual leaves in order to ensure optimum store coverage in collaboration with the Store Manager - Leads and organizes the inventories in liaison with support function teams (logistics, finance) - Ensures the perfect retail standards, coordinates with retail operations and suppliers in regards to store maintenance - Supervises AFSS performance, spot opportunities and propose alternative solutions both business oriented and client-centric - Coordinates daily customer service operations (i.e. : sales processes, orders and payments) - Follow-up with the sales administrator for the respect of deadlines and payments - Ensures the coordination with Mall in regards to Mall police permits - Supports in identifying stock opportunities, trends and elaborate action plan - Make sure all employees adhere to company’s policies and guidelines (store essentials, LVMH Code of Conduct) 4. CLIENTELING – deliver memorable and unique experiences to our guests - Acts as a role model in delivering excellence (selling ceremony, communication with clients, upselling, crosselling…) - Comes-up with original solutions to elevate the clients’ experience aiming to establish a direct and strong business relationship - Shares and gathers ideas on clienteling activities #J-18808-LjbffrThis listing is sourced from a third-party job board. Applying will redirect you to the original posting.