Design Experience Manager, Etihad Airways

# Design Experience Manager, Etihad Airways### Job DescriptionThe Design Experience Manager at Etihad Airways leads the creation of AI-enabled digital experiences across web and app platforms which enhance customer engagement and increase revenue while improving operational efficiency. The role focuses on UX/UI design work and testing procedures together with cross-departmental teams to create customer experiences that operate efficiently and deliver results throughout international markets.**Job ID:** NA**Date Posted:** NA**Expiration Date**: NA**Apply**:**Main Duties*** Define and execute the experience strategy and design vision across web and app platforms for digital initiatives.* Own the complete experience lifecycle from discovery and design to testing, launch, and continuous optimization.* Design AI-enabled digital experiences such as personalization, predictive recommendations, and conversational interfaces.* Collaborate with cross-functional teams including Product, Technology, Marketing, and Operations for cohesive delivery.* Monitor and optimize performance metrics such as conversion, engagement, retention, and customer satisfaction.**Essential Qualifications*** Bachelor’s degree in Design or Computer Science or any related field.* Five years of experience in Digital Experience Design which includes both UX and UI and Product Design.* Demonstrate experience in creating digital experiences that deliver measurable business results through their work.* Design process by providing a portfolio which displays their work from the initial design stage until final performance improvement.* Experience in creating digital experiences which use data analysis and artificial intelligence technology.* Knowledge about Agile methodologies which enables them to work effectively with engineering teams.**Preferred Qualifications*** Experience in one of the following industries: ecommerce, travel, fintech, or high-scale digital platforms.* Business expertise which connects their design choices with financial performance and customer interaction results.* Possesses skills in usability testing and experimental research and customer journey development.* Persuade people from different departments to support their design approach.* Possesses understanding about system design requirements which include accessibility, security, and methods for scalable design implementation.Location,
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