Description
Role: Design & Research Operations Lead
Location: Abu Dhabi
Role Purpose:
The Senior Design & Research Operations Coordinator is responsible for improving the effectiveness visibility and scalability of the Design & Experience function by managing design operations research operations tools capacity workflows reporting and governance.
The role acts as the central operational lead for the design organization working closely with the Head of Design & Experience designers researchers product teams vendors and delivery partners to ensure work is planned distributed tracked and delivered efficiently.
Key Accountabilities of the role:
Own design team capacity planning and work distribution ensuring workload is visible balanced and aligned to business priorities.
Manage Jira workflows and operational boards including sprint planning intake management status tracking workflow administration and reporting.
Provide capacity utilization and delivery dashboards that give leadership clear visibility of team workload priorities risks and resource needs.
Coordinate design and research tool administration including Jira Figma Confluence Microsoft 365 access license management renewals and payment coordination.
Support budget tracking and vendor management for tools agencies research partners procurement activities contracts and renewals.
Lead research operations support including participant recruitment research scheduling logistics governance consent management repository management and customer panel maintenance.
Manage design team onboarding and offboarding ensuring employees contractors interns and coordinators have the right access documentation tools and process guidance.
Maintain operational documentation in Confluence including ways of working workflow guidance templates governance standards and process updates.
Support asset and design system governance ensuring shared files templates libraries and operational standards remain organized and accessible.
Coordinate with vendors and agencies to support smooth execution of design and research activities including timelines access delivery tracking and budget control.
Identify opportunities for operational improvement and recommend practical ways to improve team efficiency utilization reporting and governance.
Guide interns or junior coordinators helping them follow team processes and maintain high standards of operational execution.
Specialist Skills / Technical Knowledge Technical Competencies Required for this role:
Proven experience in Design Operations and Research Operations within a product design digital or enterprise environment.
Advanced knowledge of Jira including workflow administration sprint planning capacity management intake tracking and dashboards.
Strong working knowledge of Figma including workspace administration team access license management file organization and design asset governance.
Proficiency in Confluence for documentation knowledge management process governance and team ways of working.
Strong knowledge of Microsoft 365 including Teams Excel PowerPoint Outlook and SharePoint for operational coordination and reporting.
Experience in resource forecasting and workload planning with the ability to translate capacity data into clear recommendations.
Understanding of Agile delivery practices and how design research product and technology teams collaborate across sprints.
Experience with procurement renewals vendors and budgets for tools software agencies and research partners.
Knowledge of research operations processes including participant recruitment scheduling logistics governance consent management repository maintenance and customer panels.
Strong communication and stakeholder management skills with the ability to coordinate across design product technology procurement finance and vendor teams.
Required Experience:
Manager
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