Job Description:
We are seeking an experienced Deskside Support Engineer to provide high-quality onsite IT support to end users, including VP-level and executive/VIP users.
The ideal candidate will have strong technical troubleshooting skills, excellent communication, and a professional customer-service approach. Experience providing white-glove support to executives or senior leadership is highly preferred.
Key Responsibilities
- Provide onsite deskside/desktop support for hardware, software, applications, and connectivity issues.
- Provide dedicated and professional IT support to VP-level executives and senior leadership.
- Troubleshoot Windows desktops/laptops, Microsoft 365, printers, mobile devices, VPN, and network connectivity.
- Install, configure, replace, and maintain desktops, laptops, peripherals, and other IT equipment.
- Manage incidents and service requests through an IT service management/ticketing system.
- Provide white-glove/VIP support with a strong focus on customer experience.
- Troubleshoot and resolve technical issues within established service-level expectations.
- Escalate complex technical issues to appropriate infrastructure or application teams.
- Assist with new-hire setups, employee moves, equipment refreshes, and technology deployments.
- Maintain accurate documentation of incidents, resolutions, and supported equipment.
Required Qualifications
- 3+ years of experience in Deskside Support, Desktop Support, or End User Computing.
- Experience supporting VP-level, executive, VIP, or senior leadership users.
- Strong knowledge of Windows 10/11 and Microsoft 365/Office 365.
- Experience with Active Directory.
- Experience troubleshooting laptops, desktops, printers, peripherals, and mobile devices.
- Familiarity with ServiceNow or another ITSM/ticketing platform.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong customer-service and interpersonal skills.
- Professional presence and ability to work directly with executive-level users.
- Ability and willingness to work onsite in Rockville, MD.
- Interest in a long-term opportunity.
Preferred Qualifications
- Experience in a large enterprise/corporate IT environment.
- Experience providing VIP or white-glove technical support.
- ITIL or relevant technical certifications.
- Experience with SCCM/MECM, Azure AD/Entra ID, VPN, and endpoint management tools.
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.