WE RE HIRING A DESKSIDE TECHNICIAN (L2) EUC & DC!
Excis is a global IT support leader driven by innovation and collaboration. We re looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where you ll look forward to coming to work every day.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing this role you will be responsible for troubleshooting hardware software and network issues while delivering exceptional service to employees including executive/VIP staff.
Key Responsibilities:
- Provide onsite and remote support for Windows 10/11 macOS and mobile devices (iOS/Android)
- Diagnose and resolve issues related to O365 Active Directory printers video conferencing systems and peripherals
- Perform IMAC (Install Move Add Change) tasks including hardware/software deployments and upgrades
- Manage asset inventory including tagging tracking and reporting
- Support VIP users with prompt and professional service
- Collaborate with IT teams to escalate and resolve complex technical issues
- Document solutions in the ticket system create knowledge base articles and provide user training when necessary
Requirements
Technical Skills & Experience:
- 4 years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles
- Strong knowledge of Windows OS (10/11) macOS and Microsoft O365
- Experience with Microsoft Intune and Desktop Central for endpoint management
- Proficiency with Active Directory remote support tools and mobile device management
- Ability to troubleshoot hardware (laptops printers AV systems) and software issues
- Familiarity with malware removal and basic network troubleshooting
Soft Skills & Certifications:
- Excellent verbal and written communication skills in both English and Arabic
- Exceptional customer service skills (VIP support experience preferred)
- Ability to work in a fast-paced corporate environment
- A Certification MCP or ITIL (preferred but not required)
Physical Requirements:
- Ability to lift/move equipment (up to 50 lbs)
- Willingness to travel between office locations if required
Benefits
- Competitive salary
- Collaborative and inclusive work culture
- Career growth opportunities in a global IT environment
Join Our Team!
If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact.
Hands-on EUC support experience Expertise in Windows 10/11 and Microsoft O365 Proficiency with Microsoft Intune for device management Strong hardware and software troubleshooting skills Fluent communication in both English and Arabic
Key Skills Change Management,API,ABAP,Facility Management,Games,Claims
Employment Type : Full Time
Experience: years
Vacancy: 1