DESKTOP SUPPORT TECHNICIAN – WALK-UP TECH BAR
Location: Middletown, NJ 07748
Job Type: 12+ Month Contract | Possible Conversion
Pay: Up to $26/hr W2
Benefits: No benefits or PTO included
Schedule: Onsite | Business Casual
Work Authorization: USC/GC (W2 Only)
**3rd party resumes will not considered. Local candidates only**
JOB SUMMARY
We are seeking a Desktop Support Technician to provide onsite IT support through a walk-up Tech Bar in Middletown, NJ. This role will troubleshoot and resolve hardware and software issues across Windows, macOS, Android, and iOS devices while providing a high level of customer service to employees.
The ideal candidate has strong hands-on desktop support experience, excellent troubleshooting skills, and the ability to work effectively in a fast-paced, customer-facing environment.
RESPONSIBILITIES
- Provide onsite desktop and field support through a walk-up Tech Bar, including installation, repair, configuration, and maintenance of IT equipment.
- Troubleshoot and resolve hardware and software issues involving Windows, macOS, Android, and iOS devices.
- Diagnose complex desktop, hardware, software, and peripheral issues and coordinate escalations when needed.
- Assist users with technology questions and provide guidance on proper operation and maintenance of systems and equipment.
- Deliver professional, timely, and customer-focused technical support while balancing multiple priorities.
- Document user information, reported issues, troubleshooting steps, and resolutions accurately.
- Identify recurring technical issues and assist with analyzing trends and potential solutions.
- Escalate unresolved issues to the appropriate technical teams for additional testing and follow-up.
- Maintain accurate IT asset and inventory records, including equipment and parts transactions.
- Communicate technical information clearly to users with varying levels of technical knowledge.
- Work collaboratively with the IT support team to meet productivity, service, and customer satisfaction goals.
REQUIREMENTS
- High school diploma or GED.
- 3+ years of desktop, field, or onsite IT support experience.
- Hands-on experience supporting corporate hardware, software, peripherals, and mobile devices.
- Strong knowledge of computer hardware and software troubleshooting.
- Experience supporting Windows and macOS environments.
- Familiarity with Android and iOS devices.
- Strong customer service and communication skills.
- Ability to troubleshoot technical issues while maintaining a professional and empathetic approach.
- Strong analytical, problem-solving, organizational, and time-management skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Ability to lift up to 45 pounds.
- Must be authorized to work in the United States.
WORK ENVIRONMENT
- Onsite office environment with a customer-facing walk-up Tech Bar.
- Business casual dress environment.
- Frequent interaction with employees and end users requiring technical assistance.