Desktop Technician III

Job Title: Desktop Support Technician

Location: Onsite

Job Type: W2 Contract

Schedule: Standard business hours; occasional evening or weekend support may be required.

Pay Range: $25.00 - $28.00 per hour

Job Description: The Desktop Support Technician provides first-level IT support to end users in a manufacturing and business environment. This onsite role supports five sites, with the technician primarily based at one location and traveling occasionally to four additional sites. The position troubleshoots desktop, laptop, mobile device, network, and peripheral issues; supports device deployments and routine system maintenance; and helps maintain compliance with enterprise IT and cybersecurity standards. Working under the guidance of the Site IT Lead, the technician serves as a primary customer-facing IT resource and escalates complex infrastructure issues as needed.

Key Responsibilities

• Serve as the first point of contact for IT support requests and walk-up assistance, providing responsive customer service and end-user education.
• Troubleshoot and resolve hardware, software, printer, network, wireless, and connectivity issues through the ticketing system.
• Escalate complex technical, infrastructure, and network issues to senior support personnel, site leadership, or networking teams as appropriate.
• Configure and deploy desktop computers, laptops, manufacturing workstations, mobile devices, and replacement equipment.
• Join devices to corporate domains and perform Active Directory account administration.
• Install and validate enterprise applications, endpoint management software, and security tools, including Tanium and CrowdStrike.
• Configure network settings and user access permissions and assist with TCP/IP, DNS, DHCP, IP address management, network audits, VLAN documentation, and subnet documentation.
• Support mobile device deployment and enterprise mobility management using SOTI.
• Assist with operating system and software updates, patch management, endpoint compliance remediation, and device configuration.
• Maintain accurate device inventories, asset records, and technical documentation.
• Perform periodic audits of Active Directory computer accounts, device inventories, backup coverage, endpoint management systems, security tools, and file share access permissions.
• Support backup verification and recovery testing activities using tools such as Macrium Reflect.
• Follow and reinforce cybersecurity policies, endpoint protection requirements, device usage standards, and enterprise IT best practices.
• Assist with user account reviews, device audits, security initiatives, and infrastructure reviews.
• Educate users on manufacturing versus standard corporate device requirements, mobile device management, Zoom Rooms, print services, and corporate IT procedures.
• Assist with local IT projects, infrastructure upgrades, equipment installations, moves, adds, and changes under the direction of senior IT staff.

Required Qualifications

• Basic knowledge of Windows 10/11 operating systems and Windows Server support.
• Basic understanding of Active Directory, endpoint deployment and imaging, device configuration, and hardware installation and troubleshooting.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLAN concepts, and network connectivity troubleshooting.
• Ability to support Microsoft 365 applications, print services, mobile devices, and collaboration technologies.
• Ability to troubleshoot technical issues, document work accurately, manage competing priorities, and provide effective customer service.
• Ability to work independently while following established IT procedures, cybersecurity requirements, and enterprise standards.
• Ability to work onsite and travel approximately 10-15% to four additional supported sites located up to approximately one hour away; mileage is reimbursed.
• Ability to provide occasional support outside standard business hours, including evenings or weekends.

Preferred Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 0-3 years of desktop support or IT help desk experience.
• Experience supporting end users in a manufacturing or enterprise environment.
• Experience with endpoint and security technologies such as Tanium and CrowdStrike.
• Experience with Macrium Reflect, SOTI, Zoom Rooms, endpoint security practices, backup verification, or related enterprise support technologies.

Why This Role?

• Gain hands-on exposure to desktop support, endpoint management, networking, cybersecurity, mobility, backup, and collaboration technologies.
• Support both manufacturing and business users across five sites, providing variety in day-to-day technical challenges.
• Serve as a customer-facing IT resource with direct impact on daily technology operations and end-user productivity.
• Contribute to local IT projects, infrastructure upgrades, system audits, equipment deployments, and ongoing compliance activities.

Work Environment

• Onsite position supporting users within manufacturing and business environments.
• The technician will be based primarily at one site while providing IT support for five sites in total.
• Approximately 10-15% travel is expected to the other four supported sites, which may be up to approximately one hour away; mileage will be reimbursed.
• Standard business hours apply, with occasional evening or weekend support as operational needs require.
• The role works under the guidance of the Site IT Lead and collaborates with senior support, site leadership, and networking teams when escalation is required.

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