Desktop & Video-Wall Support Engineer (Operations Centre)

Madre Integrated Engineering | Full time

Desktop & Video-Wall Support Engineer (Operations Centre)

• Provide advanced diagnostics at system,application and infrastructure level for the system.
• Carry out root-cause analysis for major andrecurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support casesunder the same ticket and SLA clock.
• Own configuration, firmware and softwaremaintenance and coordinate manufacturer releases and upgrades.
• Own the preventive-maintenance procedures andpredictive monitoring for the system.
• Maintain the design documents, SOPs andknowledge base; mentor and sign off Level-2 competence.
• Provide technical assessment to the ChangeAdvisory Board for changes to the system.
• Maintain desktops and the TOC video walls,processors and displays; give TOC faults priority; calibrate AV.

Requirements

• Desktop-support certification (e.g.CompTIA/Microsoft); Barco/Extron or AV video-wall training.
• Experience. 4or more years hands-on with the specific system in a comparable environment.
• Diagnostic and root-cause skill.
• Documentation and mentoring.
• Advanced-incident resolution within SLA.

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