Digital Channel Owner

Job Description

• Develop and enhance digital channel capabilities, ensuring continuous improvement of features, services, and customer journeys.


• Drive the launch and integration of new digital services, ensuring compliance, scalability, and alignment with Vodafone’s digital strategy.


• Collaborate with UI/UX, Technology, and vendor partners to deliver seamless customer experiences across web and app platforms.


• Monitor market trends, competitor activities, and customer feedback to identify opportunities for innovation and service improvement.


• Support commercial teams with digital enablement for offers, campaigns, and new product launches while ensuring operational readiness.


• Provide analysis, insights, and reporting on channel usage, adoption, and performance to guide strategic decisions.


• Own end-to-end digital channel operations, including technical development, performance, and user experience improvements.


• Define and prioritize digital roadmap items in collaboration with Product, Technology, and Commercial stakeholders.


• Make decisions on digital service design, implementation approach, and process improvements to optimize customer experience.


• Manage vendor deliverables and ensure adherence to Vodafone’s standards, SLAs, and compliance requirements.

Job Description

• Develop and enhance digital channel capabilities, ensuring continuous improvement of features, services, and customer journeys.


• Drive the launch and integration of new digital services, ensuring compliance, scalability, and alignment with Vodafone’s digital strategy.


• Collaborate with UI/UX, Technology, and vendor partners to deliver seamless customer experiences across web and app platforms.


• Monitor market trends, competitor activities, and customer feedback to identify opportunities for innovation and service improvement.


• Support commercial teams with digital enablement for offers, campaigns, and new product launches while ensuring operational readiness.


• Provide analysis, insights, and reporting on channel usage, adoption, and performance to guide strategic decisions.


• Own end-to-end digital channel operations, including technical development, performance, and user experience improvements.


• Define and prioritize digital roadmap items in collaboration with Product, Technology, and Commercial stakeholders.


• Make decisions on digital service design, implementation approach, and process improvements to optimize customer experience.


• Manage vendor deliverables and ensure adherence to Vodafone’s standards, SLAs, and compliance requirements.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.


• Strong knowledge of digital platforms, e-commerce systems, and web/mobile technologies.


• Proficiency in analytics tools (e.g., Google Analytics, Adobe Analytics) and an understanding of digital performance metrics.


• Agile/Scrum Master, PMP, or PRINCE2 is preferred.

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