Own product roadmaps and backlogs; prioritize features, enhancements and defects based on customer value, business impact, effort and dependencies.
Lead Enterprise Portal journeys for business onboarding, account and service management, billing, payments and support, partnering with Enterprise Business to increase adoption and self-service.
Own Web journeys for discovery, lead capture, acquisition and self-service; improve usability, accessibility and conversion with Design, Content, Marketing and Sales.
Own Chatbot conversational journeys, intents, knowledge and integration priorities; improve answer quality, task completion and resolution, with effective escalation to Customer Care.
Translate requirements into user stories and acceptance criteria; lead backlog refinement with delivery teams, coordinate dependencies, oversee user acceptance testing and approve business release readiness. Use analytics and feedback to improve outcomes; coordinate service issues and compliance with accountable teams.
Job Description
Own product roadmaps and backlogs; prioritize features, enhancements and defects based on customer value, business impact, effort and dependencies.
Lead Enterprise Portal journeys for business onboarding, account and service management, billing, payments and support, partnering with Enterprise Business to increase adoption and self-service.
Own Web journeys for discovery, lead capture, acquisition and self-service; improve usability, accessibility and conversion with Design, Content, Marketing and Sales.
Own Chatbot conversational journeys, intents, knowledge and integration priorities; improve answer quality, task completion and resolution, with effective escalation to Customer Care.
Translate requirements into user stories and acceptance criteria; lead backlog refinement with delivery teams, coordinate dependencies, oversee user acceptance testing and approve business release readiness. Use analytics and feedback to improve outcomes; coordinate service issues and compliance with accountable teams.
Qualifications
Bachelor’s degree in IT, Engineering, Business or a related discipline, or equivalent relevant professional experience.
Must have experience in product ownership across enterprise portals, websites or conversational platforms.
Expertise in Agile delivery, roadmap planning and backlog management.
Experience in enterprise self-service, Web journeys and Chatbot integrations.
Customer research, analytics and experimentation.
Stakeholder management, preferably in telecommunications or a service-led business.
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