Dubai, United Arab Emirates | Posted on 10/13/2026
tech carrot is a leading global ITservice provider and partner in digital transformation offering cost-effective,customer-centric, and cutting-edge digital solutions to clients worldwide.
founded in 2016, tech carrot isheadquartered in Dubai, UAE. Being a people-oriented organization with aphilosophy of "We care" as our core DNA, tech carrot continuallyfocuses on new initiatives and strategies to increase overall employeeexperience by providing a plethora of platforms to drive employee development,overall efficiency, increase overall employee satisfaction. With over 200+technology specialists who are engaged and motivated we are growing at 20% a year-on-year since inception.
We offer cutting-edge services across multipleindustries and deliver seamless customer experiences, ensuring high value andrapid growth for our clients. tech carrot has earned wide recognition as areliable partner for organizations across the globe because of its professionalapproach and strong delivery capabilities. The Middle East and Africa arehandled by UAE operations, while APAC is handled by India operations. We havealso expanded in the USA and the Netherlands as well.
Office Location
Dubai
Job Description
We are looking for a seasoned Digital & platform Monitoring Lead/Specialist to ensure the availability, reliability, performance, stability, and overall technical health of digital products by proactively monitoring systems, identifying issues, coordinating incident resolution, managing technical debt, and driving continuous product improvement.
Key responsibilities:
- Monitor critical business journeys such as search, availability, fare selection, booking, payment, login, check-in, and refunds.
- Identify monitoring gaps and improve alert accuracy, coverage, and actionable insights.
- Implement end-to-end observability using application logs, metrics, traces, and business transaction monitoring.
- Configure and maintain dashboards, alerts, thresholds, synthetic monitoring, and real-user monitoring.
- Monitor application availability, response times, error rates, throughput, infrastructure health, and service dependencies.
- Establish and maintain monitoring across website, mobile app, booking engine, check-in, and post-booking journeys.
- Identify performance bottlenecks across frontend, backend, APIs, databases, and third-party integrations.
- Monitor application response times, API latency, throughput, resource utilization, and transaction failures.
- Maintain a prioritized backlog of product health improvements and track actions through closure.
- Conduct periodic product health reviews and publish dashboards and management reports.
- Identify deteriorating trends and proactively address issues before they impact customers.
Requirements
- Airline or travel technology experience is MUST with digital channel expertise such as booking, payment, check-in, loyalty, and post-booking journeys.
- Experience with cloud-native applications, APIs, microservices, and containerized environments is desirable.
- Strong troubleshooting, analytical, incident coordination, and stakeholder management skills.
- Experience supporting customer-facing, high-availability digital platforms.
- Typically 5–8+ years of experience in application support, digital technology operations, monitoring, performance engineering, or production reliability; adjust according to the seniority of the position.
- Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related discipline.
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