Digital Workspace Officer

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The Digital Workspace Officer is responsible for providing frontline support for workplace technologies, end-user devices, collaboration tools, and digital employee services. The role ensures timely issue resolution, supports onboarding/offboarding processes, maintains compliance standards, and assists in improving workplace productivity through reliable IT support services

Job Responsibilities 1

• Provide first-line support for digital workspace tools, devices, accounts, and productivity platforms.
• Resolve common incidents and service requests promptly.
• Escalate unresolved issues with proper documentation.

2. Device & Workspace Setup

• Prepare laptops, desktops, mobile devices, and workplace tools for new users.
• Support device refresh, replacements, and asset handling activities.
• Ensure readiness of workplace technology assets.

3. Access Provisioning

• Assist onboarding and offboarding through user account setup and removal.
• Support password resets and access-related requests.
• Follow approved identity management controls.
• Support users on Teams, Outlook, SharePoint, OneDrive, and related platforms.
• Provide guidance on effective use of workplace applications.
• Maintain service continuity for collaboration tools.

5. Compliance & Asset Control

• Ensure hardware and software usage follows company standards.
• Record inventory movements and report non-compliance issues.
• Support audit and governance checks.

Job Responsibilities 2

6. Automation Support

• Assist in implementing self-service tools, chatbots, and automated workflows.
• Identify repetitive manual tasks for process improvement.

7. User Guidance & Communication

• Provide user guidance, how-to support, and training assistance.
• Maintain professional communication with employees at all levels.
• Promote positive employee technology experience.

8. Service Reporting & Improvement

• Update tickets accurately and maintain service records.
• Share recurring issues and improvement ideas with supervisors.
• Contribute to continuous enhancement of support operations.

Job Knowledge & Skills

Workplace Tools: Basic knowledge of Microsoft 365 and collaboration platforms.

Troubleshooting Ability: Good diagnostic and problem-solving capability.

Device Support: Understanding of laptops, desktops, mobile devices, and peripherals.

Service Discipline: Good ticket management and follow-up practices.

Communication Skills: Strong user support and teamwork capability.

Job Experience

IT Support Experience: Minimum 1-3 years in helpdesk, desktop support, or workplace technology support.

End User Services: Experience handling user devices, tickets, and workplace tools.

Service Mindset: Experience in customer-focused support environments.

Agility

AI Fluency

Help Desk Hardware Support L3

IT Security L3

Leadership_

Quality_

Resilience

Service Level Agreements L3

Ticket Management L3

Education

Bachelor's Degree in any related field

Professional Qualification in Information Technology or any Related Technical Certificates

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