# Digital Workspace Team Leader – Libya Required in Qatar**Job Title:** Digital Workspace Team Leader – Libya**Company Name:** Power International Holding**Job Location:** Qatar**Job Reference/ID:** **Job Description / Role:**The Digital Workspace Team Leader is responsible for leading the Digital Workspace function to deliver modern workplace technologies, seamless end-user support, compliance governance, and automation-enabled services across the organization. The role manages Digital Workspace Officers and Specialists, ensuring high service standards, strong user experience, device lifecycle excellence, and continuous improvement of digital workplace capabilities that enhance productivity and collaboration.**Key Responsibilities:*** Lead, coach, and manage Digital Workspace Officers and Specialists to ensure efficient service operations.* Allocate workloads, monitor performance, and ensure SLA compliance across support services.* Build a customer-focused, high-performing support culture.* Oversee support for collaboration platforms, endpoint devices, virtual desktops, email, and productivity tools.* Ensure reliable daily operations for Microsoft 365, Teams, SharePoint, OneDrive, and related services.* Resolve escalated incidents and complex technical issues promptly.* Enforce hardware, software, asset management, and endpoint compliance standards.* Ensure adherence to organizational governance frameworks, policies, and audit requirements.* Maintain accurate records, controls, and readiness for internal or external reviews.* Identify automation opportunities within workspace support processes and repetitive service desk tasks.* Partner with automation teams to implement self-service workflows, chatbots, and RPA solutions.* Drive measurable productivity gains through digital service automation.* Monitor Digital Employee Experience (DEX) metrics and recommend targeted improvements.* Promote adoption of workplace tools through training, awareness, and best-practice campaigns.* Improve collaboration, mobility, and user satisfaction across the enterprise.* Oversee deployment, refresh, onboarding, and lifecycle management of end-user devices including emerging hardware technologies.* Ensure compatibility, security, and performance optimization of workplace devices.* Coordinate standards with infrastructure and security teams.* Produce dashboards covering SLA performance, compliance status, automation impact, and user trends.* Provide insights and recommendations for service optimization and operational excellence.* Track ROI from workplace transformation initiatives.* Work closely with infrastructure, cybersecurity, HR, procurement, and business units to align workplace services.* Support enterprise change programs and new technology rollouts.* Ensure workspace solutions remain aligned with organizational needs.**Experience Required:*** Minimum 5+ years in end-user computing, digital workspace, or IT support environments.* Proven experience leading support teams and service operations.* Experience managing Microsoft 365, endpoint environments, and workplace automation programs.**Education Qualifications:*** Bachelor’s Degree in Information Technology or any related field* Professional Qualification in Information Technology or any Related Technical Certificates**Skills Required:*** Modern Workplace Platforms: Strong expertise in Microsoft 365, Intune, Azure AD, collaboration, and endpoint tools.* ITSM Practices: Strong understanding of ITIL processes, service management, and SLA governance.* Automation Awareness: Knowledge of chatbots, RPA, self-service workflows, and service optimization tools.* Stakeholder Management: Strong communication and user engagement capability.* Analytical Mindset: Ability to interpret metrics and improve workplace performance.**Employment / Job Type:** Full Time**About the Company:**A diversified Qatari conglomerate headquartered in Doha with operations spanning general contracting, real estate development, agriculture and food, lifestyle and hospitality, and support services. Its construction arm delivers major infrastructure, buildings and utilities projects, while other divisions cover retail, entertainment, facilities management and industrial ventures.**Company Industry:** IT**Department / Functional Area:** Digital Workspace**Closing Date:** Not mentioned (apply as soon as possible)---**HOW TO APPLY:**Interested candidates may apply by submitting their resume/CV through the official Power International Holding career website. **CLICK HERE TO APPLY** *(link will open in a new tab)*Prepare your CV before applyingSee how your CV matches this job and create a tailored CV before you apply.Optimize My CV For This Job →
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