Manage and develop the local business relationship including performance for all customers interested in standardized products on short(er) sales cycles. The customer profile(s) and portfolio(s) will vary depending on market and individual customer need(s).
Responsible for:
Client Strategy and planning
Manage and develop the relationships within the customer portfolio
Work closely with local product organization to grow and deliver revenue growth
For customers with specific area importance develop account business plans that encompass ocean as well as Logistic & Services products
Manage
Maintain an overview of the customers business within the geography
Identify and win opportunities relevant to O&L products direction setting
Sell standalone products depending on customer need
Define and deliver changes to business targets based on market/asset view
Work with the Capacity / Campaign Manager function to formalize the commercial plans and ensure maximization of assets.
Customer satisfaction
Actively monitor local NPS across segments and drive local initiatives to improve customer satisfaction for all local Accounts
Manage stakeholders across the area region and global functions
Actively provide feedback to the sales channel lead based on customer feedback and insights
Accountable for
Volume
Revenue
Profit (GP)
Product development (based on customer feedback)
Critical competencies
Segment expertise
Commercial skills
Sales
Negotiation
Key interdependencies
Internal Stakeholders:
Sales support functions
Customer Service
Regional ocean team
Area Local products
External stakeholders:
Local shipping and logistics institutions
Customers
For this role UAE Market experience is mandatory.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Required Experience:
IC
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