JOB PURPOSE:

The Director for Escrow Product is responsible for leading the strategic vision development and management of our escrow product offerings. This role aims to ensure the delivery of innovative secure and efficient escrow solutions that meet market demands and regulatory requirements. The Director will drive product excellence by collaborating with crossfunctional teams analyzing market trends and prioritizing customer needs to enhance the overall product portfolio and achieve business growth.

ACCOUNTABILITIES:

Lead the endtoend product development lifecycle from ideation to launch of the product.

Ensure timely delivery of highquality escrow products that meet customer needs and regulatory standards.

Conduct thorough market research to identify trends customer preferences and competitive landscape.

Use insights to inform product development and positioning.

Work closely with sales marketing technology and operations teams to ensure cohesive product development and implementation.

Foster strong relationships with internal and external stakeholders.

Gather and analyze customer feedback to continuously improve product offerings.

Ensure exceptional customer experience and satisfaction with escrow products.

Track and report on key product performance metrics.

Use datadriven insights to make informed decisions and optimize product success

Aligning product development with business goals

Develop business requirements as the basis for Technical Development Operations payments processing and other cross functional departments to build systems procedure and materials (ideas) to support product development and ongoing product enhancements

To handle the product rollout regionally and globaly for all escrow proposition.

Handle all risk assessment activities and reports

Responsible for maintaining the regulatory and legal compliance requirements of all escrow products

To attend client meetings along with CM Advisory/Coverage RMs and analyze project revenue details

To reassess the FTP benefits from GT and arrive at the applicable interest payable to the Developers (if applicable) on a frequency agreed with the respective Developers

To update the standard Tariff structure of Escrow Management from time to time

Liaising with the respective regulators for any clarification/additional information regarding Escrow laws / Regulations for the smooth conduct of Escrow business

Vetting of commercial escrow agreements with internal/external lawyers /opening of Commercial escrow accounts / checking the payment requests for compliance with the escrow agreement terms/ liaising with payment team for of payments/closure of accounts etc.

Close liaison with staff from GTB Advisory Client Services Payment Centre Channel Support Branch network Relationship Managers IT Desk Operations and other relevant stakeholders in the implementation process

Participate in review of client agreements service standards and service quality to ensure that we meet and exceed the expectations of our clients

Qualifications :

Knowledge:

Excellent understanding of ESCROW proposition escrow laws local and international regulations and practices.

Knowledge of industry best practices and emerging technologies in escrow services.

Strong understanding of regulatory requirements and compliance in the escrow industry.

Ability to navigate complex legal and regulatory landscapes.

Sound Knowledge of Corporate and other cash management products and operations

Strong grasp of financial principles including budgeting forecasting and financial analysis.

Ability to manage financial aspects of product development and ensure profitability.

Excellent customer service skills. Skills to enhance product offerings based on customer insights and preferences

Language proficient: Fluent (business) English Arabic is preferrable