Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Jumeirah Burj Al Arab is more than a hotel, it is a global icon of luxury hospitality. Since opening in 1999, it has defined the pinnacle of the industry, setting new benchmarks in personalised service and creating truly unforgettable guest experiences.
Today, it enters a bold and defining new chapter. After more than 25 years at the forefront of the industry, the property will undergo a carefully considered restoration led by renowned designer Tristan Auer, bringing a refined contemporary vision while preserving the legacy, craftsmanship, and spirit of this extraordinary landmark.
About the Job
An exciting opportunity has arisen for a Director – Membership role to join Jumeirah Burj Al Arab .
The main duties and responsibilities of this role include:
- Define a bold vision for membership at Jumeirah Burj Al Arab, translating the spirit of an icon into a compelling club proposition, ambitious strategy and annual business plan that make belonging truly extraordinary.
- Lead an ambitious, invitation-led acquisition strategy, bringing together a discerning community through carefully cultivated prospects and trusted referrals, with every introduction, selection and personalised welcome reflecting the distinction of the Burj.
- Open doors across global high-net-worth networks and key international markets, forging enduring relationships with prospective members, trusted introducers and luxury partners through cultural fluency, personal understanding and uncompromising discretion.
- Turn exceptional ambition into flawless orchestration, implementing the operating model, membership structures, policies, CRM processes and service protocols behind effortless member journeys; private members’ club pre-opening experience would be a distinct advantage.
- Bring the extraordinary within reach through a distinctive calendar of private occasions, bespoke experiences and luxury collaborations, awakening discovery, celebrating members’ passions and creating connections that make belonging to the Burj unmistakably special.
- Inspire the membership team to bring this vision to life across members-only outlets, pairing exceptional personalised service with ownership of pricing, budgets and revenue forecasts to deepen engagement, strengthen retention and deliver enduring commercial success.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, Marketing or a related discipline, complemented by fluent written and spoken English; postgraduate qualifications, relevant professional training and additional languages would be advantageous.
- A minimum of 10 years’ progressive leadership experience in luxury hospitality, private members’ clubs, luxury lifestyle businesses or another high-touch membership environment, bringing the ability to inspire and develop teams in an international setting where exceptional service is an art.
- Proven success in translating a distinctive membership vision into an influential strategy, uniting the allure of belonging with sustainable acquisition, engagement, retention and revenue growth.
- Demonstrated experience nurturing enduring relationships with high-profile or high-net-worth members and prospects, pairing the art of personal connection with exceptional networking skills, cultural awareness, diplomacy and absolute confidentiality.
- A strong track record in orchestrating seamless membership operations, CRM, bespoke experiences and luxury partnerships, balanced by disciplined financial management, advanced Microsoft Office proficiency and experience with membership, CRM and hospitality systems.
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Comprehensive healthcare and life insurance coverage
- Paid annual leave entitlement
- Incentive programmes aligned with leadership performance
- Competitive tax-free salary paid in UAE Dirhams (AED)
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