Director of Catering and Events - Grand Wailea, a Waldorf Astoria Resort
As Director of Catering and Events with Waldorf Astoria Grand Wailea you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work.
Discover a reimagined retreat shaped by nature and inspired by culture. An intriguing blend of restful escapism and unbridled joy Grand Wailea embodies balance at every turn. Experience recent enhancements from our multi-faceted revitalization which bring a fresh modern interpretation of Hawaii to the resort - all while retaining the unique character and rich heritage that distinguish Grand Wailea as Mauis premier luxury beachfront destination.
What will I be doing?
As Director of Catering and Events you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work. The Director of Catering & Events will be directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service team member engagement favorable financial outcomes strategic leadership and talent development culture innovation and event operations.
Specifically your essential functions will be to perform the following tasks to the highest standards:
STRATEGY
- Successfully innovatively and timely implement Commercial strategic initiatives and monitor for best-in-class results
- Drive innovation and creativity within event delivery
- Partner with the General Manager/Executive Committee to deliver on Hiltons values by creating high-impact event experiences
- Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
- Provide owner relations guidance in key areas of Events expertise as needed (Banquet Capital Expenditures Staffing Models)
- Actively support the sales process.
LEADERSHIP
- Provide overall leadership and direction in all Events matters.
- Serve as the hotels credible Subject Matter Expert on all matters relating to event experience
- Serve as a highly visible participatory leader who proactively and consistently engages with their General Manager/Executive Committee Sales Catering and Events team members external guests and suppliers
- Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
- Participate or represent Hilton in industry social/meeting/events professional associations
CULTURE
- Inspire high-performing multi-cultural multi-generational teams that build Hiltons Catering and Events talent pipeline
- Integrate Hiltons Values/Mission/Purpose when implementing Catering & Event initiatives and support Team Member-centric and guest-centric programs
- Lead with Hilton culture engaging with Team Members through direct and meaningful interactions
- Be an ambassador for customer service.
TALENT
- Motivate and provide a work environment in which team members are productive
- Ensure all Catering and Event manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning
- Listen and respond to team members needs while having an open-door policy
- Manage group and interpersonal conflict effectively
OPERATIONS EXCELLENCE
- Ensure the proper use of all function space exhibit hall and event spaces
- Manage supplier and vendor relationships
- Possess subject matter expertise and ensure standards/practices
- Development and management of departmental budgets
- Responsible for the overseeing short medium and long-term forecasting and actual cost reporting for events
- Ensure proper staffing for the needs of the business
- Integrate current trends in event management and design
- Participate in customer site inspections and assists with the sales process as necessary
What are we looking for?
- Minimum Years of Experience: five (5) years Hospitality related experience at manager level.
- Minimum of 1 year of leadership experience in hotel management.
- Other requirements: Travel percentage: 10%
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems (Delphi.fdc)
- Significant experience in revenue management or a similar analytical role
- Relevant degree in business development or other relevant business field from an academic institution (CMP CPCE)
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The annual salary range for this role is $150K to $180K and is based on applicable and specialized experience and location.