Director of Community Management

Company Description N.N. Jaeschke, Inc. provides community association management and property maintenance services to communities throughout San Diego County. Since 1971, the organization has focused on delivering performance that enriches communities and enhances the lives of residents. As part of Associa®, the nation’s leader in community association management, N.N. Jaeschke, Inc. offers strong operational stability, financial longevity, and extensive industry resources. This partnership helps maintain and grow the value of homes and community investments. The company operates under California Contractors License No. , reinforcing its commitment to professional standards and compliance.

Role Description The Director of Community Management is a full-time, hybrid role based in San Diego, CA, with a blend of on-site community visits and work-from-home flexibility. This role oversees community association operations, ensuring high-quality service delivery, resident satisfaction, and adherence to governance documents and regulatory requirements. Day-to-day responsibilities include leading property management teams, developing and monitoring budgets, coordinating maintenance and vendor services, and resolving resident concerns in a timely, professional manner. The Director will collaborate with board members on strategic planning, community programs, and long-term capital improvements, while tracking performance metrics to support community health and resident retention. The role also involves mentoring staff, standardizing processes, and promoting best practices that align with N.N. Jaeschke, Inc.’s service standards and Associa® guidelines.

Qualifications

• Strong customer service and resident retention skills, with the ability to build trust and maintain positive relationships in diverse communities.
• Experience in budgeting and financial oversight, including developing, managing, and reporting on community association operating and reserve budgets.
• Effective communication skills, including clear written and verbal communication, meeting facilitation, and presentation abilities for boards and residents.
• Hands-on property management experience, preferably in community association management, including maintenance coordination and vendor management.
• Leadership and team management experience, with the ability to coach, develop, and support community managers and onsite staff.
• Knowledge of community association governance, applicable laws, and regulatory requirements in California is highly beneficial.
• Proficiency with property management software, office productivity tools, and basic data analysis for reporting and decision-making.
• Bachelor’s degree in business, real estate, management, or a related field, or equivalent combination of education and relevant experience.
• Professional certifications such as CMCA, AMS, or PCAM are preferred but not required.