Director of eCommerce- Full Time - Phoenix, AZ
The Company
This is a role with a hyper growth DTC brand in the home goods space. They have been recognised as one of the fastest-growing private companies in the US. With their main focus through DTC and Amazon, they already have a loyal national customer base.
The business is scaling quickly and building out its eCommerce leadership.
The Role
The Director of eCommerce will play a central part in the brand's next stage of growth. It's a hands-on, build-focused position rather than one about keeping things ticking over. The ideal person knows Shopify inside out, has a track record of lifting conversion and order value, and spots commercial opportunities before others do. You'll be measured on results, not activity.
What You'll Be Responsible For
Shopify (main focus)
- Owning the end-to-end site experience and customer journey.
- Driving up conversion, AOV and attach rate through bundles, upsells and cross-sells.
- Leading a structured CRO and testing programme, with particular attention to mobile and checkout.
- Planning and executing promotions quickly and accurately.
Amazon
- Strengthening listings, search visibility and catalogue structure.
- Tracking channel profitability and contribution margin closely.
- Finding room to scale without eroding margin, while keeping the account in good health.
Retention
- Overseeing email and SMS performance to grow LTV and repeat purchase.
- Making sure CRM campaigns line up with paid media plans and stock levels.
- Holding the retention team to clear revenue targets.
Performance
- Owning core metrics including conversion rate, AOV, ROAS and contribution margin.
- Leading weekly performance reviews, finding what's holding growth back, and fixing it.
What You'll Bring
- Deep Shopify expertise.
- A proven record of scaling a DTC brand.
- Hands-on Amazon Seller Central experience.
- Klaviyo or HubSpot for SMS/Email Marketing
Benefits
- Health, Medical, Dental
- 401k Match
- Employee Discounts
- Life Insurance
- Plus many more
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