Description
JOB SUMMARY
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the companys mission and vision. Contributes advanced knowledge and skill in technology and general hospitality business knowledge to support cluster and technology objectives. This position is responsible for assisting hotel management with technology planning decisionmaking implementation and maintenance. The position may direct the work of hotel or area systems technicians and interfaces with vendors owners executive committee and hotel staff. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics including product knowledge company philosophy customer service and leadership skills. Conducts needs assessments designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment for company and property ownership.
CANDIDATE PROFILE
Education and Experience
2year degree from an accredited university in Information Technology Computer Science or related major; 4 years experience in Information Technology Computer Science or related professional area.
OR
4year bachelors degree from an accredited university in Information Technology Computer Science or related major; certified trainer; 2 years experience in Information Technology Computer Science or related professional area.
CORE WORK ACTIVITIES
Managing Technology Projects
Creates and maintains properties technology plans.
Coordinates and implements communications for all new applications/system installations and problem resolution.
Provides project support for new rollouts/implementations.
Leads project work as needed.
Provides enduser support to hotel staff and business center.
Writes proposals analyses projects or costmodels.
Provides timely accurate and detailed status reports as requested
Providing Technical Systems Support and Consultation
Evaluates and makes recommendations regarding technology/asset lifecycles.
Ensures that properties are properly equipped in terms of PCs hardware servers etc.
Foresees identifies and ensures resolution of system(s) performance problems
Certifies software applications for use at properties
Consults with properties on all aspects of information technology.
Executes property disaster recovery and business continuity as it relates to technology.
Responsible for property compliance with appropriate company Policy and Information Security Manual and takes action to address deficiencies.
Determines solutions and implements per cluster SOPs.
Ensures periodic inventories of applications and hardware are conducted and the results are reported to property management.
Reviews vendor proposals and selects appropriate vendor for local technologies/hardware.
Ensures compliance to technologyrelated vendor contracts.
Ensures properties are securing and maintaining technology assets accordance with company policies and standards.
Uses knowledge to solve support issues and train/develop junior employees.
Manages information technology security compliance and ensures proper implementation of security measures
Manages reporting and compliance efforts for assigned area.
Creates and maintains secure server environment.
Performs server backups and routine/nonroutine preventative maintenance.
Ensures that adequate bandwidth exists and that circuits are secured.
Communicates and ensures implementation of information technology standards and best practices
Provides exceptional customer service.
Forecasting and Complying within Budgets
Ensures that property management have realistically budgeted and prioritized department operating budgets based on anticipated information technology projects and property support/needs requirements.
Possesses indepth understanding of the financial dynamics of property operations and applies knowledge/judgment to assist management in achieving technologyrelated goals.
Provides guidance to and assists properties in reviewing operating statements; researches and resolves discrepancies in technology charges.
Advises and ensures that property management has adequately addressed technology needs in short and longterm planning.
Managing and Conducting Human Resource Activities
Maintains direct responsibility for area system managers and to their teams.
Provides work direction to propertybased systems technicians and managers.
Responsible for hiring training development compensation performance management of direct reports and team. Additionally provides input and guidance to property management for their systems managers/technicians (hiring performance development needs).
Accountable for coverage models and scheduling of team to ensure adequate cluster technology support.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Director
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