Our client, a private philanthropic organization, seeks a Director of Operations to oversee day-to-day operational infrastructure and help drive the continued development of its people, processes, systems, and office operations.
Responsibilities:
- Oversee employee-related processes, including onboarding, offboarding, performance management, training, and benefits administration
- Lead and develop a small operations team
- Partner with senior leadership and cross-functional teams on operational priorities and initiatives
- Develop, document, and improve internal policies, procedures, and workflows
- Manage relationships with external vendors and support contract negotiations
- Identify, evaluate, and implement new systems and technologies, including AI-enabled tools
- Oversee day-to-day IT coordination and serve as a liaison with external technology providers
- Help ensure appropriate technology, security, and operational policies are implemented and maintained
- Oversee office operations, facilities, equipment, and related projects
- Support senior leadership with special projects and other operational initiatives
- Handle sensitive and confidential information with a high degree of discretion
Qualifications:
- Bachelor’s degree or higher
- 10+ years of experience in operations, administration, or a related leadership function
- Experience managing or mentoring a team
- Strong organizational, analytical, and decision-making skills
- Excellent written and verbal communication abilities
- Demonstrated ability to develop and improve processes and procedures
- Comfortable working with a variety of technology and business systems
- Interest in and familiarity with AI and emerging technologies
- Ability to manage confidential information with discretion
- Comfortable operating in a dynamic environment with a broad range of responsibilities
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