Director of Wellness and Retail
Kerzner International currently has a fantastic opportunity for a Director of Wellness and Retail to join our wellness movement and longevity team at One amp Only The Palm Resort in Dubai.
With an atmosphere that s chic but wonderfully unstuffy and a team who are meticulous but warm, we seek to exceed our guests expectations at every possible turn. Glistening on a private apex of Palm Island, One amp Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity we anticipate our guests s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it s our passion. With stunning resorts located across the globe and exciting expansion planned, Kerzner International has a fantastic opportunity for a Director of Wellness and Retail to join our wellness movement and longevity team at One amp Only The Palm Resort in Dubai.
As a Director of Wellness and Retail you will be responsible for driving and leading the operational and financial direction of the wellness movement and longevity department maximizing all opportunities and resources to ensure that the highest standards are adhered to and that guest experience exceeds expectation. You will work closely with the General Manager in establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.
Key Duties and Responsibilities
- To be responsible for the overall management and performance of the wellness movement and longevity department ensuring high standards of professionalism, customer service and optimum financial performance
- To be responsible for the quality of service and maintenance of the product in line with Hotel Operating Standards
- To prepare monthly financial and statistical reports for the General Manager incorporating proposals and recommendations regarding policy and operation at the wellness movement and longevity department competition occupancy and usage market share and achievement of targets
- To establish and ensure a cost-effective wage structure based on productivity and efficiency
- To develop and submit an annual budget and business plan for the wellness movement and longevity department in conjunction with the General Manager
- To be responsible for the achievement and regular review of the business plan and budget
- To provide leadership, direction and support to employees to develop a highly motivated team capable of delivering high standards of service in all areas
- To effectively integrate the wellness movement and longevity department within the Hotel Marketing Strategy and to ensure ongoing representation both internally and externally
- To develop an annual training plan for the team in conjunction with the HR Department and ensure that all employees are trained and developed to meet the needs of the business
- To monitor standards of performance and member satisfaction and introduce measures to ensure the highest standards of quality and service
- To lead the planning and implementation of marketing activities within the wellness movement and longevity department with support from the Hotel
- To ensure that good practice is applied to all issues in relation to employees and in conjunction with the HR Department ensure that all Hotel HR policies and procedures are followed
- To provide an effective structure for communication within the team at all levels
Skills, Experience & Educational Requirements
- Certificate in Wellness Management
- Computer literate, with proficiency in Microsoft Word, Excel, and PowerPoint
- Fluent in English, both written and spoken
- MQA-approved trainer
- Knowledge of wellness therapies
- Minimum of 5 years experience in the same field
At One amp Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count and are bold to go beyond the obvious in every task assigned with positive energy and have the passion to make it happen, then we are looking for you.
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