We are seeking a dynamic and results-oriented Transformation and Operational Excellence Director to lead and drive significant improvements within our People and Culture function with a strong emphasis on HRIS and Data Analytics. In this critical role you will be responsible for developing and executing strategies to optimize HR service delivery enhance efficiency and drive a data-driven culture of continuous improvement. You will partner with People and Culture leadership and cross-functional teams to identify opportunities implement best practices and leverage technology to transform our People Operations.
Strategic Leadership: Develop and execute a comprehensive transformation and operational excellence strategy for People Operations and Solutions aligned with the overall People and Culture and business objectives.
Process Optimization: Lead the identification analysis and redesign of People processes to streamline workflows eliminate redundancies and improve efficiency and effectiveness.
Operational Excellence: Drive a culture of continuous improvement within People & Culture implementing methodologies such as Lean Agile or other best practices to enhance service delivery quality and customer satisfaction.
Technology Enablement: Evaluate recommend and implement technology solutions to automate processes improve data management and enhance the employee experience.
Data Analytics: Ensure to design and deliver comprehensive People data analytics solutions to provide actionable insights support decision-making and drive People effectiveness.
Performance Management: Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to measure performance identify areas for improvement and track progress against goals.
Change Management : Lead change management initiatives to ensure successful adoption of new processes technologies and organizational changes..
Stakeholder Management: Collaborate with People partners CEOs functional leaders and other stakeholders to understand their needs communicate progress and ensure alignment on transformation initiatives.
Team Leadership : Build lead and develop a high-performing team of operational excellence professionals fostering a culture of collaboration innovation and accountability.
Project Management : Oversee and manage multiple complex projects related to People Operations / Solutions transformation ensuring on-time on-budget delivery of results.
Compliance and Risk Management: Ensure People Solutions and operations comply with relevant laws regulations and company policies and identify and mitigate potential risks.
Qualifications :
Bachelors degree in Human Resources Business Administration or a related field; Masters degree preferred.
Minimum of 10 years of progressive experience in HR operations shared services or process improvement with a focus on transformation and operational excellence.
Proven track record of successfully leading and implementing large/mid-scale transformation initiatives in an HR Shared Services environment.
Deep understanding of HR processes best practices HR Data & Analytics and service delivery models.
Strong knowledge of HR technology solutions (e.g. HRIS knowledge/case management systems workflow automation tools).
Experience with process improvement methodologies (e.g. Lean Six Sigma Agile) and project management frameworks.
Excellent analytical problem-solving and decision-making skills.
Strong leadership communication and interpersonal skills with the ability to influence and collaborate effectively at all levels of the organization.
Ability to manage multiple priorities work in a fast-paced environment and drive results.
Demonstrated ability to build and develop high-performing teams.
Preferred Qualifications:
Experience with Specific HR Technology e.g. Workday SAP SuccessFactors Oracle ServiceNow.
Certification in Project and/or Change Management Lean and Agile methodologies.
Experience in a global organization
Experience in Middle East countries employment practices and regulations
Remote Work :
No
Employment Type :
Full-time
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