As the Duty Manager at Villa Haven you will be responsible for overseeing the daily operations of the Front Office and ensuring exceptional guest experiences. Your key responsibilities will include:
- Managing the Front Office team including scheduling training and performance evaluation
- Overseeing guest check-in and check-out processes ensuring smooth and efficient operations
- Handling guest enquiries complaints and special requests promptly and professionally
- Monitoring and maintaining high standards of cleanliness and presentation throughout the resort
- Coordinating with other departments (e.g. Housekeeping Maintenance F&B) to ensure seamless guest service
- Managing room inventory and maximising occupancy rates
- Implementing and enforcing health and safety protocols
- Handling cash credit card transactions and daily financial reconciliations
- Preparing daily reports on occupancy revenue and guest feedback
- Conducting regular property walks to identify and address any maintenance or security issues
- Managing crisis situations and emergency procedures when required
- Ensuring compliance with all relevant laws regulations and company policies
- Identifying opportunities for service improvements and implementing new initiatives
- Representing the resort in a professional manner at all times embodying our brand values and ethos
This role requires a high level of flexibility as you will be working on a shift basis including evenings weekends and public holidays.
Qualifications :
- Proven experience of at least 3-5 years in a supervisory or managerial role within the hospitality industry preferably in a luxury resort or hotel.
- Strong leadership and decision-making skills with the ability to handle multiple tasks under pressure and motivate a team.
- Excellent communication interpersonal and problem-solving abilities with a focus on delivering exceptional guest experiences.
- Proficient knowledge of property management systems (PMS) and guest service software with experience in Opera PMS preferred.
- Ability to work flexible hours including evenings weekends and holidays and adapt to changing business needs.
- Bachelors degree in Hospitality Management Business Administration or related field is preferred; relevant experience may be considered in lieu of formal education.
- Fluency in English and Russian; additional languages are a plus particularly Arabic.
- Strong financial acumen with experience in budget management forecasting and revenue optimisation.
- Demonstrated ability to maintain high standards of cleanliness and presentation in a luxury hospitality environment.
- Excellent organisational skills with the ability to prioritise tasks and delegate effectively.
- Proven track record of implementing and improving standard operating procedures to enhance guest satisfaction and operational efficiency.
- Thorough understanding of health and safety regulations and emergency procedures in the hospitality industry.
- Proficiency in Microsoft Office suite and experience with hotel-specific software applications.
- Strong conflict resolution skills with the ability to handle guest complaints and difficult situations diplomatically.
- Certification in hospitality management or related field (e.g. HOSPA HCIMA) is desirable.
Additional Information :
Your team and working environment :
- Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
- At Accor we are Heartists!
Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding
Remote Work :
No
Employment Type :
Full-time
Key Skills stock management,Employee Relations,Leadership skills,Data Collection,Management Experience,Microsoft Outlook,Warehouse Management,Business Management,Rota Management,Leadership Experience,Supervising Experience,MRP
Experience: years
Vacancy: 1