Duty officer

To facilitate the day-to-day transport operations by coordinating driver assignments, managing passenger requests, and maintaining accurate vehicle and administrative records.

Key Responsibilities Dispatch & Coordination: Prepare driver duty rosters and communicate daily trips and assignments to drivers. Customer Service: Answer incoming calls and respond to emails/memos in both English and Arabic. Passenger Updates: Provide real-time updates to end-users regarding transport requests and follow up on request status. Fleet Monitoring: Utilize GPS monitoring systems to track vehicles and generate weekly, monthly, and quarterly reports. Fleet Maintenance: Coordinate with the maintenance team for routine services, breakdowns, or vehicle replacements due to accidents. Administrative Support: Maintain records of vehicle keys, track traffic violations, and handle office supply needs. Record Keeping: Prepare accident reports, memos, and files for retrieval when required by the Administrator. Requirements Communication: Fluent in English and Arabic (Speaking, Reading, Writing). Technical Skills: Proficiency in Microsoft Office (Excel/Word) and the ability to operate online transport portals and GPS tracking websites. Operational Skills: Strong ability to multitask and provide directions/guidance to drivers regarding pick-up and drop-off points.

Shift : Rotational (Morning, Afternoon, and Night shifts) #J-18808-Ljbffr