Job Description
A Dynatrace L2 (Level 2) person typically works as a second-line support or specialist engineer for the Dynatrace platform an advanced application performance monitoring (APM) and observability tool.
Heres a breakdown of what this usually involves:
Core Responsibilities:
- Advanced Troubleshooting:
- Handling more complex issues that 1st-line support cant resolve.
- Analyzing application performance infrastructure metrics logs and user experience data.
- Monitoring & Alerting Configuration:
- Customizing Dynatrace dashboards alerts and anomaly detection.
- Working with Dynatrace OneAgent Smartscape Davis AI and PurePath.
- Root Cause Analysis (RCA):
- Investigating performance degradations bottlenecks and outages.
- Providing detailed RCA reports to DevOps SREs or application teams.
- Client/Stakeholder Support:
- Supporting internal teams or external clients in using Dynatrace effectively.
- Possibly training users or helping integrate Dynatrace with CI/CD pipelines ServiceNow or cloud environments (AWS Azure GCP).
- Escalation Point:
- Acts as an escalation point before issues are passed to L3 (Engineering or Vendor).
Typical Skills:
- Strong understanding of application architecture (Java .NET etc.)
- Experience with cloud platforms containerization (Kubernetes Docker)
- Scripting or automation knowledge (e.g. PowerShell Python or Groovy)
- Familiarity with ITSM tools like ServiceNow
- Good communication skills for cross-team collaboration
Required Experience:
Unclear Seniority
Key Skills Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS
Employment Type : Full-Time
Experience: years
Vacancy: 1
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