POSITION SNAPSHOT
Company: Nespresso UAE LLC
Location: Dubai UAE
Grade: KGEN
POSITION SUMMARY
The E-Commerce Merchandiser at Nespresso UAE will be responsible for managing and optimizing our digital boutiques (website and app) to deliver strong sales growth and best-in-class customer experiences. This includes executing product launches campaigns and promotions; overseeing stock management; managing BAU tickets with the development agency; and ensuring effective onsite SEO and merchandising.
The role also supports the B2B website project and collaborates closely with cross-functional teams (Marketing CRM Supply Chain Trade Finance and CRC) to ensure smooth operations and timely campaign delivery. Additionally the E-Commerce Merchandiser will design engaging customer journeys leverage CRM insights and analytics for A/B testing and continuously improve acquisition conversion and satisfaction across all online touchpoints.
A DAY IN THE LIFE
Own the Day-to-Day Running of Digital Boutiques
- Manage and execute optimal inventory supply for B2C and B2B products based on weeks cover targets.
- Handle BAU tickets for onsite issues coordinating with the development agency to ensure timely resolution.
- Execute promotions product launches and campaign refreshes in close collaboration with the Marketing team.
- Oversee PLP merchandising including uploading banners creating product pages and building category/brand pages for B2B and B2C.
- Manage recommendation engines and onsite search optimization.
- Define and run A/B test hypotheses to improve acquisition sales and customer satisfaction.
- Liaise with merchandising operations and customer service to improve efficiencies and elevate the customer journey.
- Coordinate SEO activities with the agency.
- Develop the Professional/OOH boutique online experience ensuring a best-in-class journey for B2B clients.
- Track and support e-commerce KPIs such as sales new member acquisition average basket size and conversion rates.
- Analyze category performance to evaluate merchandising effectiveness sell-through and product opportunities.
Develop Digital Channel Performance
- Monitor stock sell-through and channel performance versus targets.
- Work with development agency on BAU issues.
- Ensure all new products and campaigns are launched on time and aligned with global standards.
Ensure Compliance
- Pre-align validate and plan all activities with local and HQ stakeholders.
- Ensure all content T&Cs and activities comply with local laws and Nestlé Nespresso guidelines.
- Log monitor and escalate technical issues according to company standards.
Contribute to eBusiness Excellence
- Actively participate in UAE market sales operations meetings offering insights and recommendations.
- Share best practices and monitor competitive solutions to enhance the digital experience.
- Keep track of local eCommerce standards and innovations to ensure Nespresso remains ahead of the market.
What will make you successful
- Education : Bachelors degree in a relevant field (e.g. Business Marketing E-Commerce or related disciplines).
- Professional Experience & Skills : Minimum of 3 years experience in e-commerce merchandising or a similar role.
- Must have hands-on expertise with e-commerce platforms specifically Magento .
- Strong knowledge of analytical tools for performance measurement with the ability to identify improvements and drive innovation.
- Advanced proficiency in Microsoft Excel for reporting and analysis.
- Solid understanding of e-commerce UX content management and development projects with intuitive knowledge of how users interact and shop online.
- Excellent analytical and problem-solving skills with the ability to translate data into actionable commercial objectives.
- Fluency in English is a must.
- Must be a UAE National with family book.
Key Skills Brand Management,Infrastructure,Cement,Ant,Art
Employment Type : Full Time
Experience: years
Vacancy: 1