Job Summary The Elite Job is seeking a detail-oriented, analytical, and customer-focused E-Commerce Merchandising Specialist - Online Product Discovery to support the development and optimization of online shopping experiences. This role is ideal for a professional who understands how customers discover products, navigate digital storefronts, compare product options, and make purchasing decisions.
The successful candidate will help improve product visibility, organize online product catalogues, optimize category pages, and enhance product discovery across e-commerce platforms. The role involves working with product data, search functionality, merchandising strategies, promotional campaigns, and customer behavior insights to ensure that shoppers can easily find relevant products.
The E-Commerce Merchandising Specialist will collaborate with e-commerce managers, digital marketing teams, product content specialists, inventory coordinators, and website development teams to maintain accurate product listings and improve the overall shopping journey. The position requires a combination of analytical thinking, commercial awareness, organizational skills, and an understanding of online consumer behavior.
The ideal candidate should be comfortable managing multiple product categories, monitoring merchandising performance, identifying opportunities for improvement, and using data-driven insights to support sales growth, customer engagement, and conversion optimization.
Key Responsibilities 1. Online Product Merchandising - Manage the presentation, organization, and visibility of products across e-commerce websites and digital storefronts.
- Organize product listings into relevant categories, subcategories, collections, and product groupings.
- Ensure products are displayed in a logical, attractive, and customer-friendly manner.
- Maintain consistent merchandising standards across desktop, mobile, and other supported shopping channels.
- Coordinate product placement based on customer demand, seasonality, promotional priorities, and business objectives.
- Identify opportunities to improve product assortment presentation and make online shopping more convenient.
2. Product Discovery and Search Optimization - Improve the way customers discover products through website search, category navigation, filters, and sorting options.
- Review product titles, descriptions, attributes, tags, and keywords to improve search relevance and discoverability.
- Analyze common search terms and customer browsing patterns to identify gaps in product discovery.
- Recommend improvements to search results, related-product recommendations, and category navigation.
- Identify products that receive low visibility despite strong demand or commercial potential.
- Collaborate with relevant teams to address inaccurate search results, missing product attributes, and navigation issues.
3. Product Catalogue Management - Maintain accurate and up-to-date product information, including names, descriptions, specifications, prices, images, and availability details.
- Review product data for completeness, consistency, formatting, and accuracy.
- Coordinate new product launches, product updates, discontinued listings, and seasonal catalogue changes.
- Identify duplicate listings, missing information, and incorrect product categorization.
- Work with catalogue and content teams to maintain high-quality product information across multiple categories.
- Follow established product data standards and documentation procedures.
4. Merchandising Strategy and Campaign Execution - Support seasonal campaigns, promotional events, new product launches, and featured collection updates.
- Arrange product placements according to campaign objectives, customer preferences, and relevant performance indicators.
- Coordinate the implementation of banners, featured products, curated collections, and promotional landing pages with the appropriate teams.
- Monitor merchandising activities to ensure timely execution and accurate product presentation.
- Recommend cross-selling and product bundling opportunities where appropriate.
- Ensure promotional product placements align with approved pricing, stock availability, and campaign guidelines.
5. Performance Monitoring and Reporting - Track product impressions, search click-through rates, product page engagement, conversion rates, and other relevant performance indicators.
- Review sales reports and customer behavior data to evaluate merchandising effectiveness.
- Identify products, categories, and search terms that generate strong engagement or demonstrate improvement opportunities.
- Prepare regular reports highlighting performance trends, merchandising changes, and recommended actions.
- Use analytical findings to support decisions about product placement, category structure, and product discovery improvements.
- Assist with controlled experiments and A/B testing where supported by the platform and business processes.
6. Customer Experience Improvement - Evaluate the online shopping journey to identify barriers that prevent customers from finding suitable products.
- Recommend improvements to filters, product labels, navigation menus, sorting options, and related-product sections.
- Support a consistent, accessible, and user-friendly product discovery experience.
- Review customer feedback, search patterns, and product-related inquiries to identify recurring problems.
- Collaborate with customer support and user experience teams to address common shopping difficulties.
- Help ensure that product information supports informed purchasing decisions.
7. Cross-Functional Collaboration - Work closely with e-commerce operations, digital marketing, inventory management, content, analytics, and technology teams.
- Coordinate merchandising updates with product launches, marketing calendars, and inventory changes.
- Communicate product data issues and website functionality concerns to the appropriate teams.
- Maintain clear documentation of merchandising activities, priorities, and completed updates.
- Participate in planning meetings and contribute ideas for improving online sales and product discovery.
- Follow company policies, quality standards, and established operational procedures.
Required Skills and Qualifications - A bachelors degree or diploma in Marketing, Business Administration, E-Commerce, Digital Marketing, Retail Management, Information Systems, or a related field is preferred.
- Strong understanding of online shopping experiences, product categorization, and digital merchandising principles.
- Excellent attention to detail when managing product information and catalogue updates.
- Good analytical skills and the ability to interpret product performance metrics.
- Strong written communication skills for reviewing product titles, descriptions, and other customer-facing content.
- Familiarity with e-commerce platforms such as Shopify, Magento, WooCommerce, BigCommerce, or similar systems.
- Basic knowledge of website search optimization, keyword research, product attributes, and product taxonomy.
- Working knowledge of Microsoft Excel or Google Sheets for product data management and reporting.
- Ability to organize tasks, prioritize deadlines, and manage multiple product categories efficiently.
- Strong problem-solving skills and a willingness to investigate product visibility or navigation issues.
- Ability to collaborate with cross-functional teams and communicate recommendations clearly.
- A customer-first mindset with an interest in improving online product discovery and purchase journeys.
Experience - Preferred experience: 1-3 years in e-commerce merchandising, product catalogue management, online retail, digital marketing, product content operations, or a related field.
- Experience working with e-commerce product listings, category pages, product attributes, and promotional placements is an advantage.
- Familiarity with website analytics tools, search reporting, merchandising dashboards, or e-commerce performance reports is desirable.
- Experience using spreadsheets to review product data, identify inconsistencies, and maintain accurate records is beneficial.
- Exposure to product information management (PIM) systems, content management systems (CMS), or inventory management platforms is an advantage.
- Entry-level candidates may also apply if they demonstrate strong analytical ability, attention to detail, digital literacy, and a genuine interest in e-commerce. Training may be provided for candidates who meet the roles essential requirements.
Working Hours - Employment type: Full-time.
- Working schedule: Typically 8 hours per day, 5 days per week, subject to business requirements.
- Work arrangement: Remote, hybrid, or office-based, depending on the position offered and the companys operational requirements.
- Flexibility: Occasional schedule adjustments may be necessary during major promotional events, seasonal launches, or high-volume merchandising periods.
- Collaboration: Employees may be expected to attend virtual meetings, progress reviews, and cross-functional planning sessions.
- Availability: Candidates should be able to meet agreed deadlines and coordinate with relevant teams during established working hours.
- Final working hours, location arrangements, and employment terms will be communicated during the recruitment process.
Knowledge, Skills and Abilities Technical Knowledge - Understanding of e-commerce product catalogue structures and online merchandising practices.
- Knowledge of product search, filters, sorting functionality, category navigation, and product recommendations.
- Familiarity with product data attributes, SKU management, product taxonomy, and catalogue quality standards.
- Basic understanding of SEO principles for product titles, descriptions, and category content.
- Knowledge of e-commerce analytics, website performance metrics, and conversion optimization concepts.
- Familiarity with spreadsheets, reporting tools, and online collaboration platforms.
Analytical Skills - Ability to identify trends in product visibility, customer searches, and shopping behavior.
- Confidence in reviewing reports and translating data into practical merchandising recommendations.
- Ability to recognize product discovery gaps and prioritize improvements according to business impact.
- Strong problem-solving skills when investigating inconsistent data, low-performing listings, and search issues.
Organizational Skills - Ability to manage multiple tasks and product updates while maintaining accuracy.
- Effective time management and prioritization skills.
- Ability to follow established processes and maintain clear records of changes.
- Consistent attention to product information quality and merchandising standards.
Communication and Collaboration - Clear written and verbal communication skills.
- Ability to work effectively with marketing, product, content, inventory, and technology teams.
- Confidence in explaining findings and suggesting practical improvements.
- Professional approach to feedback, teamwork, and changing business priorities.
Personal Attributes - Customer-focused, proactive, and detail-oriented.
- Curious about digital commerce and evolving online shopping trends.
- Comfortable learning new software, tools, and workflows.
- Accountable for assigned tasks and committed to delivering quality work.
- Adaptable to changing product assortments, promotional calendars, and business needs.
Benefits - The Elite Job aims to provide a professional environment that supports employee development, collaboration, and long-term career growth. Depending on the employment arrangement and applicable company policies, benefits may include:
- Competitive compensation aligned with experience, qualifications, and responsibilities.
- Opportunities to develop practical expertise in e-commerce merchandising and digital retail operations.
- Potential remote or hybrid working arrangements where available.
- Structured onboarding and role-specific training.
- Opportunities to work with digital marketing, analytics, catalogue management, and e-commerce technology teams.
- Professional development through exposure to merchandising tools, reporting systems, and optimization techniques.
- Collaborative working practices that encourage new ideas and continuous improvement.
- Opportunities to take ownership of merchandising projects and contribute to measurable business outcomes.
- Performance feedback and opportunities to expand responsibilities based on results and business needs.
- Applicable leave and other employment benefits in accordance with company policy and local regulations.
- Specific benefits, compensation, and remote-work arrangements will be confirmed in the official employment offer.
Why Join The Elite Job? Joining The Elite Job as an E-Commerce Merchandising Specialist offers an opportunity to contribute to the performance and usability of modern digital shopping experiences.
This position combines product management, customer behavior analysis, digital marketing, and commercial strategy. It is suitable for professionals who enjoy working with data while also understanding how product presentation influences customer decisions.
Make a measurable impact: Your work can help customers find relevant products faster, improve catalogue quality, and support better shopping experiences.
Develop in a growing digital discipline: Build practical skills in online merchandising, product discovery, search optimization, catalogue management, and conversion improvement.
Collaborate across teams: Gain exposure to different areas of e-commerce operations, including marketing, inventory, product content, analytics, and website optimization.
Contribute ideas: Identify problems, recommend solutions, and participate in initiatives designed to improve digital storefront performance.
Build a long-term career: Depending on performance and available opportunities, this role may provide a foundation for progression into positions such as Senior E-Commerce Merchandising Specialist, E-Commerce Category Manager, Product Discovery Analyst, Digital Commerce Manager, or E-Commerce Operations Manager.
The Elite Job welcomes candidates who combine attention to detail, analytical thinking, customer awareness, and a commitment to continuous learning.
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