We are looking for a motivated, organised, and customer-focused E-commerce Operations & Customer Support Executive to join our growing and dynamic team at Conor.
In this role, you will support the smooth day-to-day operations of our e-commerce business while ensuring our customers receive excellent service. You will be involved in managing customer enquiries, processing and coordinating orders, handling Shopify-related tasks, and working closely with the team to keep our online operations running efficiently.
Key Responsibilities:
- Manage day-to-day e-commerce and operational activities
- Manage and process orders through Shopify
- Respond to customer enquiries and provide excellent customer support
- Coordinate order processing, fulfilment, shipping, and delivery-related tasks
- Assist with Shopify product, order, customer, and store management
- Handle customer issues, returns, exchanges, and order-related queries
- Support general e-commerce and administrative tasks
- Communicate effectively with customers, suppliers, shipping partners, and team members
- Identify operational issues and help find practical solutions
- Help ensure a smooth and positive customer experience
Ideal Candidate:
- Previous experience working with e-commerce platforms, specifically Shopify, is required
- Good understanding of Shopify order management and day-to-day store operations
- Previous experience in e-commerce operations, customer support, or online retail
- Strong communication and customer service skills
- Well-organised and able to manage multiple tasks efficiently
- Good problem-solving skills and strong attention to detail
- Comfortable working with online tools, systems, and e-commerce software
- Able to work independently and take ownership of assigned tasks
- Positive attitude, willingness to learn, and ability to work as part of a team
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