E-Commerce Shopify CRM AI Integration & Inventory Specialist

E-Commerce Shopify CRM AI Integration & Inventory Specialist

Company Overview The Label is looking to hire reliable, organized, and responsible team members to support the daily operations of our growing retail businesses. The Label is a luxury multi-brand modest fashion destination that brings together local and regional designers, with a focus on abayas, modest wear, and Khaleeji fashion.

Position Overview

The E-Commerce, Shopify, CRM, AI Integration & Inventory Specialist is responsible for managing Shopify product uploads, website updates, CRM/customer data, online stock accuracy, e-commerce workflow, customer segmentation, AI/Shopify tools, and coordination between physical stock and online sales. This role requires strong attention to detail, Shopify knowledge, CRM understanding, inventory coordination, and the ability to use AI tools such as Chat GPT and Claude to improve product descriptions, SEO, customer segmentation, and workflow automation.

Responsibilities and Duties

Shopify & Website Management

• Upload products to Shopify with accurate names, descriptions, prices, sizes, colors, quantities, categories, images, and designer/brand details.
• Update product availability, sold-out items, pricing, images, collections, website banners, and campaign pages.
• Ensure all online products are presented professionally and consistently.
• Make sure Shopify stock matches physical stock and approved stock sheets.
• Coordinate with the Digital Media Specialist for product photos, edited images, banners, and campaign visuals.
• Check the website regularly for errors, outdated products, wrong prices, missing photos, or incorrect availability.

Stock & Inventory Coordination

• Maintain stock data related to online products.
• Coordinate with the Retail Manager for physical stock confirmation.
• Record stock availability, sold-out items, online sales, transfers, returns, and pending products.
• Report missing stock, quantity mismatches, or online stock errors immediately.
• Support monthly stock reconciliation with Retail Manager and Junior Accountant.

CRM & Customer Data

• Manage customer data collected from POS, Shopify, e-commerce, Whats App, Instagram, and campaigns.
• Organize customer details including name, phone, email, purchase history, preferences, location, and source.
• Segment customers by VIP status, repeat purchase, designer interest, product category, campaign relevance, and inactivity.
• Support Whats App, email, SMS, and Klaviyo campaigns.
• Provide accurate customer lists to the marketing team for approved campaigns.
• Maintain confidentiality of customer data.

AI, Apps & Automation

• Use Chat GPT, Claude, and AI tools for product descriptions, SEO titles, product tags, collection descriptions, campaign wording, and reporting.
• Research Shopify apps, CRM tools, AI integrations, automation tools, and workflow improvements.
• Understand how AI apps can support Shopify, customer segmentation, product uploads, and customer follow-ups.
• Recommend tools that improve accuracy, speed, and reporting.
• Coordinate with management before activating or purchasing paid apps.

Online Order Support

• Confirm online order stock availability with the Retail Manager before fulfilment.
• Prevent overselling and incorrect online availability.
• Support customer order updates when needed.
• Coordinate with Junior Accountant if online sales invoices or payment records do not match.

Qualifications, Skills, and Competencies

• 2–4 years of experience in e-commerce, Shopify, CRM, inventory, or digital operations.
• Strong Shopify knowledge.
• Experience with CRM tools such as Klaviyo, Zoho CRM, Odoo CRM, or similar platforms.
• Knowledge of customer segmentation, email campaigns, Whats App campaigns, and customer data management.
• Strong Excel/Google Sheets skills.
• Experience using Chat GPT, Claude, and AI tools.
• Basic understanding of Shopify apps and integrations.
• Strong attention to detail.
• Experience in fashion, perfume, beauty, luxury retail, or multi-brand retail is preferred.
• English is required; Arabic is an advantage.

Additional Requirements

• Must maintain customer data confidentiality.
• Must not activate paid apps without approval.
• Must ensure online stock is accurate.
• Must coordinate before posting, promoting, or uploading products.
• Must submit weekly and monthly e-commerce/CRM reports.

Monthly Salary: QAR 5,000–6,000, based on experience.

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