E-commerce Specialist

Job Summary

An experienced E-Commerce Specialist managing e-commerce operations support payment gateway integrations and optimize online payment performance This role focuses on operational support troubleshooting integration coordination and the continuous improvement of payment solutions using Cyber Source and Mastercard Payment Gateway Services MPGS The ideal candidate will have hands-on experience with e-commerce platforms digital payments transaction processing and cross-functional collaboration to deliver secure reliable and seamless online payment experiences

Responsibilities E-Commerce Operations

• -Manage daily e-commerce operations
• -Support merchants business teams with e Commerce payment-related inquiries
• -Maintain operational workflows and documentation
• -Provide timely updates during payment incidents and operational issues

Payment Gateway Operations Cyber Source amp MPGS

• -Support the day-to-day operation of Cyber Source and MPGS payment gateway platforms
• -Troubleshoot payment gateway issues and coordinate resolution merchants

Payment Integration Support

• -Coordinate with development teams on payment API integrations and enhancements
• -Support testing activities
• -Validate payment flows across web and mobile channels
• -Review API responses error codes and transaction logs to identify and resolve integration issues
• -Support the implementation of tokenization 3 D Secure authentication and recurring payment features

Security amp Compliance

• -Ensure compliance with payment security standards including PCI DSS requirements
• -Support fraud monitoring and risk management activities
• -Follow secure payment handling procedures and company policies

Stakeholder Management

• -Collaborate closely with E-commerce teams
• -IT and development teams
• -Banks and payment service providers
• -Merchants
• -Business stakeholders

Required Skills & Experience

• Experience in e-commerce operations, digital payments, or fintech environments;
• Hands-on experience with payment gateways such as Cyber Source and MPGS;
• Strong understanding of the card payment lifecycle, including: Authorization Capture Settlement Refund Reversal- Experience troubleshooting payment transactions and integration issues;
• Knowledge of APIs, Payment flows, and online checkout processes;
• Knowledge of coding in PHP, Java . Tr-Experience with e-commerce platforms and payment integrations;
• Knowledge of REST API`s, JSON, Webhooks, and transaction logs;
• Understanding of EMV 3 DS, tokenization, fraud management tools, and payment security;
• Experience working with banks, acquirers, and payment service providers;
• Experience supporting high-volume online commerce environments.

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