Ecommerce Specialist

Job Summary

An experienced E-Commerce Specialist managing e-commerce operations, support payment gateway integrations, and optimize online payment performance. This role focuses on operational support, troubleshooting, integration coordination, and the continuous improvement of payment solutions using CyberSource and Mastercard Payment Gateway Services (MPGS).

The ideal candidate will have hands-on experience with e-commerce platforms, digital payments, transaction processing, and cross-functional collaboration to deliver secure, reliable, and seamless online payment experiences.

Responsibilities

E-Commerce Operations

• Manage daily e-commerce operations
• Support merchants, business teams with eCommerce payment-related inquiries;
• Maintain operational workflows, and documentation;
• Provide timely updates during payment incidents and operational issues.

Payment Gateway Operations (CyberSource & MPGS)

• Support the day-to-day operation of CyberSource and MPGS payment gateway platforms;
• Troubleshoot payment gateway issues and coordinate resolution merchants.

Payment Integration Support

• Coordinate with development teams on payment API integrations and enhancements;
• Support testing activities;
• Validate payment flows across web and mobile channels;
• Review API responses, error codes, and transaction logs to identify and resolve integration issues;
• Support the implementation of tokenization, 3D Secure authentication, and recurring payment features.

Security & Compliance

• Ensure compliance with payment security standards, including PCI DSS requirements;
• Support fraud monitoring and risk management activities;
• Follow secure payment handling procedures and company policies.

Stakeholder Management

Collaborate closely with:

• E-commerce teams;
• IT and development teams;
• Banks and payment service providers;
• Merchants;
• Business stakeholders.

Required Skills & Experience

• Experience in e-commerce operations, digital payments, or fintech environments;
• Hands-on experience with payment gateways such as CyberSource and MPGS;
• Strong understanding of the card payment lifecycle, including:
• Authorization
• Capture
• Settlement
• Refund
• Reversal
• - Experience troubleshooting payment transactions and integration issues;
• - Knowledge of APIs, Payment flows, and online checkout processes;
• - Knowledge of coding in PHP, Java and .net.

Preferred Qualifications

• Experience with e-commerce platforms and payment integrations;
• Knowledge of REST API`s, JSON, Webhooks, and transaction logs;
• Understanding of EMV 3DS, tokenization, fraud management tools, and payment security;
• Experience working with banks, acquirers, and payment service providers;
• Experience supporting high-volume online commerce environments.

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